About the Job
ChurnZero is the industry’s leading Customer Success Management Platform, powering growth and retention for the world’s B2B SaaS companies. We're entering a new chapter of scale, fueled by AI innovation, modernized sales strategy, and market-segmented GTM execution. We've been named a Leader in the Gartner Magic Quadrant™ for Customer Success Management Platforms two years running and hold a 4.7/5 rating across 1,400+ reviews on G2.
Do you...
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Currently reside in the Washington DC area?
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Enjoy being a proactive and thoughtful conversationalist?
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Have a passion for curiosity and learning with a growth mindset?
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Have strong written and verbal communication skills?
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Want to be in technology sales?
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Pride yourself for being organized, self-motivated, adaptable, coachable, and trainable?
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Have a college degree or transferrable experience?
If your answers are yes, we want to talk with you about the Sales Development Representative (SDR) position!
As an SDR, you’ll be on the front lines of growth, generating a qualified pipeline of sales opportunities by connecting with customer success leaders and driving conversations that power our record-breaking revenue engine. You’ll join a high-energy, collaborative team where your contributions directly impact company success and your career trajectory.
Job Title: Sales Development Representative (SDR)
Classification: Non-Exempt
Reports to: Director of Sales Development
Location: Hybrid – Washington, D.C.
Target Salary Range: $50,000 to $55,000 annual base salary, $70-75k OTE
What You’ll Do
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Own the top of the funnel by qualifying, educating, and progressing leads to sales-ready opportunities
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Conduct daily multi-channel outreach (phone, email, LinkedIn, social) to connect with high-potential prospects to gain their interest in ChurnZero’s solution
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Research target accounts, identify key decision-makers, and craft personalized messaging to drive engagement
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Actively listen to uncover prospect pain points and position ChurnZero as the solution to their challenges
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Partner closely with Account Executives, Marketing, and Sales Leadership to optimize outreach campaigns
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Maintain accurate activity tracking, opportunity notes, and data hygiene in Salesforce
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Consistently hit or exceed daily/weekly/monthly KPIs and metrics to achieve goals
Why Join Us
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Momentum: We’re exceeding plan and accelerating growth
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Clarity: Work within a defined ICP and structured territory strategy
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Support: Be coached by an SDR leader who has a proven track record of coaching and promoting high-performing talent
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Tools: Leverage a cutting-edge tech stack, including Salesforce, Apollo, LinkedIn Sales Navigator, ZoomInfo, and Orum
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Innovation: Represent an industry-leading platform with a forward-looking AI roadmap
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Career Path: Opportunity for advancement to Account Executive positions for consistent top performers usually within 18-24 months
Perks & Benefits
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Competitive base salary + uncapped commission
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Hybrid work flexibility
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Comprehensive health, dental, and vision insurance
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401(k) plan with company match
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Flexible PTO plan
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Ongoing professional development and career advancement opportunities
Skills Required
- Reside in the Washington DC area / work hybrid in Washington, D.C.
- Strong written and verbal communication skills
- Proactive, thoughtful conversationalist with coachable growth mindset
- College degree or transferable experience
- Experience or willingness to conduct daily multi-channel outreach (phone, email, LinkedIn, social)
- Ability to maintain accurate activity tracking and data hygiene in Salesforce
- Organized, self-motivated, adaptable, and able to meet KPIs and metrics
- Interest in technology sales / desire to build a career in tech sales
What We Do
ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.
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