About EPOS
Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.
With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.
Job Summary
We are looking for a Sales Operations Specialist (also known as a Sales Development Representative) to support our sales team and ensure seamless customer interactions.
In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.
This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.
Key Responsibilities
- Act as the primary point of contact for client inquiries and provide excellent customer service.
- Schedule and coordinate appointments between potential clients and the sales team.
- Identify potential leads and support overall sales development efforts.
- Maintain accurate and up-to-date client records in the system.
- Collaborate with cross-functional teams to ensure a customer-centric approach.
- Ensure high levels of client satisfaction and smooth operational support at all times.
Requirements
• Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with merchants and stakeholders.
• Proficient in English; the ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and results-oriented, with a strong willingness to learn and adapt.
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
• Experience in sales support, customer service, merchant support, telemarketing, or account management will be an added advantage.
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
Skills Required
- Strong communication and interpersonal skills
- Proficient in English
- Ability to communicate in Mandarin
- Confidence engaging clients via phone, messaging platforms, and email
- Highly organized and detail-oriented, able to manage multiple priorities
- Self-motivated, proactive, results-oriented, willing to learn and adapt
- Strong problem-solving skills to handle merchant inquiries and operational issues
- Experience in sales support, customer service, merchant support, telemarketing, or account management
- Comfortable collaborating with cross-functional teams to ensure operational efficiency
What We Do
EPOS, founded in 2009, is a leading Point-Of-Sales (POS) system vendor. We aim to provide SMEs powerful yet cost-effective digital solutions. Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customisation requirements and handling of major projects (e.g. major clients will have 50-60 outlets, with more than 100 POS terminals). Our clients include LTA, KKHospital, Popular Bookstore, UMart, Bounce Inc. We are a team that is truly passionate about helping businesses succeed. We want to see our customers thrive, and to expand and grow their business as ours.
