Jobs at EPOS

Leads content strategy, ideation, production, and delivery across client accounts and internal brands. Responsibilities include developing concepts, using AI tools, managing content calendars, coordinating shoots, directing photo and video editing, collaborating with clients and marketing teams, and tracking performance to improve future content.

Drive product strategy and digitalisation initiatives across internal platforms and merchant operations. Build data visibility, dashboards, reporting frameworks, and measurable workflows; translate business needs into scalable system capabilities; partner with Engineering, Data, and regional teams; improve adoption, operational intelligence, and decision-making; and monitor product impact through analysis and continuous optimisation.

Supports data collection, cleaning, organization, validation, reporting, dashboard preparation, and analysis. Identifies trends and business opportunities, responds to ad hoc requests, collaborates with stakeholders, and helps improve reporting workflows and data processes. The intern gains practical experience working with real-world datasets, business intelligence tools, and cross-functional teams.

Drive new business growth by prospecting and acquiring SME and F&B clients, promoting POS and business solutions, conducting calls and product demonstrations, managing the sales pipeline through closing, and supporting smooth customer onboarding. The role requires sales experience, POS solution familiarity, strong communication and influencing skills, and eligibility to work in Malaysia.

Supports daily HR operations, administrative tasks, recruitment activities, interview scheduling, employee onboarding and offboarding, employee engagement initiatives, company events, and general HR administration. The role provides hands-on exposure to HR processes, policies, people management practices, and cross-functional collaboration.

Support the Applied AI Product Team with product performance reporting, dashboards, data analysis, A/B testing, marketing automation, and AI-driven customer engagement. The intern will design chatbot and WhatsApp interactions, refine prompts and conversational flows for LLM-based systems, analyze user behavior, and contribute to product improvements and go-to-market initiatives across product, design, engineering, and marketing.

Drive new business growth by prospecting, acquiring, and closing SME clients for EPOS POS systems, rewards programs, and related business solutions. Conduct sales calls, product demonstrations, events, and outreach to decision-makers. Own the sales pipeline from lead generation through closing, while collaborating with internal teams to support smooth onboarding and customer experience.

Design and develop scalable Golang backend services, RESTful APIs, microservices, and distributed systems. Integrate AI and LLM APIs, build intelligent workflows and internal engineering tools, and collaborate with AI Engineers and Product teams. Optimize performance, reliability, and scalability; troubleshoot production issues; contribute to architecture, testing, documentation, and AI-native development practices.

Designs, develops, and maintains scalable test automation frameworks and scripts for web, mobile, and device applications. Applies programming, AI technologies, performance testing, SQL/database validation, and testing tools across integration, system, regression, and performance testing. Troubleshoots automated tests, manages defects, maintains documentation, reviews code and test cases, and collaborates with developers, business analysts, and stakeholders throughout the software testing lifecycle.

Develop and maintain Android Kotlin and Flutter components for scalable SaaS POS applications. Lead the mobile software lifecycle from prototyping through post-launch support, emphasizing clean architecture, testing, and performance optimization on low-end devices. Participate in architecture, design, and code reviews; collaborate with Product, Design, and Backend teams; improve Agile engineering processes; and mentor junior and mid-level engineers.

Design and operate scalable on-premises and cloud systems across AWS and AliCloud. Manage provisioning, capacity, cost, observability, reliability, security, and configuration standards. Build automation, APIs, containerized deployments, and CI/CD pipelines. Troubleshoot microservices, respond to incidents, perform root-cause analysis, improve system performance, and collaborate with development teams to deliver stable releases.

Supports the Sales Operations team with HubSpot CRM maintenance, sales data organization, Excel reporting, dashboard development, workflow automation, data cleaning, process testing, SOP documentation, and ad-hoc analysis. The intern will learn CRM administration, reporting, automation, and process improvement while identifying manual tasks that can be optimized.

Supports the Sales team with contact list and database maintenance, sales reporting, data tracking, basic performance analytics, process improvement, documentation, data entry, coordination, and administrative tasks. The intern works with sales colleagues to maintain accurate information and improve operational efficiency while gaining experience in sales operations, reporting, and business processes.

Create short-form, social-first content for TikTok, Xiaohongshu, and Instagram. Film on mobile, edit using CapCut/Canva, follow trends and storytelling best practices, collaborate with internal teams, manage multiple projects, meet deadlines, and produce portfolio-ready UGC. Chinese language ability is a plus.

Assist in coordinating client projects, tracking progress, preparing documentation, and attending meetings during the project lifecycle.

Support end-to-end onboarding and success of SME merchants on a WhatsApp-integrated loyalty platform: configure programmes, coordinate go-lives, run campaign operations, monitor performance, produce simple ROI reports, gather merchant feedback for product improvements, and create SOPs and training materials. Provide merchant-facing support and collaborate with technical, sales, and product teams.

As an Outdoor Sales Representative at EPOS, you will acquire new merchants and manage key accounts, driving sales growth in the SME sector through digital solutions.

Proactively prospect SME merchants via calls, email, WhatsApp, and LinkedIn to generate qualified leads for POS and payment solutions. Qualify prospects, schedule demos for Merchant Acquisition, maintain CRM records, follow up to nurture opportunities, and collaborate with Marketing while tracking industry trends.

The Operations Manager leads Merchant Operations, ensuring efficiency across teams, managing project timelines, and improving operations while addressing issues proactively.

Handle inbound enquiries via phone, WhatsApp, email and web; qualify merchant leads, educate prospects on EPOS solutions, book demos, maintain CRM records, follow up to progress pipeline, and collaborate with Marketing and Merchant Acquisition to convert opportunities.