Jobs at EPOS

Supports commercial operations through invoice preparation and issuance, billing verification, payment tracking, reconciliation, record maintenance, reporting, and administrative coordination. The role collaborates with Sales, Finance, and Merchant Operations teams to resolve billing discrepancies and maintain accurate merchant documentation and databases.

Develop and manage EPOS’s brand messaging, copy, visual creatives, marketplace content, photography, and video production. Responsibilities include writing webstore, campaign, email, and communications copy; maintaining brand consistency; designing performance-focused assets; producing and editing video; and repurposing content for social media. The role requires a hybrid creative skilled in copywriting, graphic design, photography, e-commerce content, and basic video editing.

Leads digital product strategy, roadmap ownership, transformation initiatives, and end-to-end product delivery. Oversees digital features, platforms, workflow automation, and customer-facing tools while aligning business, technology, design, data, operations, and commercial teams. Builds and mentors the Product team, establishes performance metrics, drives adoption and continuous improvement, and ensures products deliver measurable operational and commercial value.

Build and maintain scalable Android and Flutter applications for a SaaS POS product. Responsibilities include full mobile lifecycle ownership, performance optimization for low-end devices, clean architecture, testing, AI-assisted development standards, code and design reviews, engineering process improvement, cross-functional collaboration, and mentoring junior and mid-level engineers.

Manages the reception desk, welcomes and directs visitors, handles calls and emails, maintains office records, coordinates meetings, processes mail and parcels, monitors supplies, and provides administrative support to departments. The role also coordinates with vendors and building management, maintains professional reception areas, handles confidential information, and supports general office operations.

Supports customer service operations through AI chatbot and Voice AI monitoring, knowledge base updates, conversation quality assessment, CSAT analysis, operational reporting, and performance tracking. Assists with process improvements, system testing, workflow documentation, SOP creation, and project coordination. Uses spreadsheets and internal dashboards to validate data, identify trends, and improve merchant support quality across regional markets.

Own Singapore marketing strategy and execution across paid media, SEO, social, content, brand, PR, partnerships, and events. Lead local marketers and agencies, manage budgets and KPIs, improve qualified merchant acquisition, and connect campaigns to revenue. The role requires hands-on performance marketing expertise, cross-channel leadership, commercial judgment, and collaboration with sales and merchant acquisition teams.

Manage full sets of accounts for three Singapore entities, including month-end and year-end closing, financial reporting, GST and tax compliance, intercompany reconciliations, audits, and statutory reporting. Supervise a Finance Executive, ensure SFRS(I) compliance, investigate variances, maintain internal controls, and improve accounting processes and systems.

Drive new business growth by prospecting, presenting EPOS POS and business solutions, conducting demos and outreach, managing the sales pipeline through closing, and supporting customer onboarding. The role targets F&B and SME decision-makers and requires strong communication, influencing, and sales abilities, along with experience selling POS solutions or related products.

Handles complex L2/L3 customer support escalations, performs troubleshooting and root-cause analysis, and develops sustainable solutions. Acts as a subject matter expert for support teams, improves SOPs and workflows, maintains knowledge content, and analyzes customer experience metrics. Partners with Product and Technology on automation, system enhancements, UAT, and support projects while translating customer pain points into actionable requirements.

Leads customer success for high-value restaurant merchants across Southeast Asia. Owns merchant satisfaction, retention, escalations, product adoption, and value expansion. Develops repeatable restaurant industry solutions, case studies, and playbooks; leads product pilots; translates merchant needs into Product and Engineering input; and partners with Sales and Operations to scale proven solutions across markets.

Own and grow EPOS brand partnerships with Malaysian B2B communities, associations, chambers of commerce, and media platforms. Negotiate alliances, manage budgets, and deliver co-branded campaigns, events, workshops, media opportunities, and lead-generation programs. Track partnership performance, pipeline contribution, cost per win, and conversion results through dashboards and structured pilots. Coordinate internal teams, agencies, vendors, KOLs, and media partners while aligning partnership activity with paid and demand-generation channels.

Owns EPOS brand partnerships and strategic collaborations with Malaysian B2B communities, trade associations, chambers of commerce, and media platforms. Responsibilities include negotiating alliances, developing co-branded campaigns and events, securing media and speaking opportunities, generating leads, tracking partnership performance, managing pilots and budgets, coordinating vendors, and aligning partner activity with sales and demand generation teams.

Own the roadmap for lead generation, business data enrichment, and AI-powered sales experiences across Southeast Asia. Define data quality standards, entity resolution, CRM integration, AI context requirements, experiments, and measurable commercial outcomes. Partner with Engineering, Sales, Marketing, Legal, and GTM AI teams to deliver improved lead qualification, pipeline, conversion, and operational efficiency. Explore data and prototype solutions in Python while Engineering handles production implementation.

Design, develop, and maintain scalable Java backend services using Spring Boot and microservices. Integrate LLMs, AI services, and agent workflows with internal systems, databases, and business applications. Build APIs and integration logic while ensuring performance, security, reliability, and scalability. Contribute to architecture, code reviews, troubleshooting, and technical improvements, and mentor junior engineers.

Design, build, deploy, and optimize production-ready AI agents and applications. Research AI solutions from scratch, integrate models and agents into backend systems, and manage the full lifecycle from architecture through deployment. Build scalable AI services while optimizing performance, accuracy, latency, and cost. Collaborate with cross-functional teams, translate business needs into AI solutions, explore emerging frameworks, and provide technical guidance to engineers.

Assist with coordinating client projects, tracking timelines and action items, documenting project scopes and implementation plans, recording meeting notes, preparing weekly status summaries, and developing client case studies. The role supports cross-functional project delivery and communication with Mandarin-speaking clients and stakeholders.

Manage end-to-end merchant onboarding and EPOS deployments, including project coordination, data and system setup, hardware verification, onsite or remote installation, merchant training, troubleshooting, post-deployment handoff, documentation, and process improvement.

Serves as the first point of contact for prospective merchants, handles inquiries, schedules sales appointments, identifies leads, maintains accurate client records, and supports smooth customer interactions. The role collaborates with cross-functional teams to resolve operational issues, improve merchant satisfaction, and support sales growth across digital payment and POS solutions.

Drive new business growth by prospecting and acquiring SME and F&B clients, promoting POS and business solutions, conducting sales calls and product demonstrations, managing the pipeline through closing, and coordinating onboarding with internal teams. The role requires proactive sales outreach, strong communication and influencing skills, customer relationship development, and eligibility to work in Malaysia.