Jobs at EPOS

Serves as the first contact for prospective merchant clients, handles inquiries, schedules sales appointments, identifies leads, maintains accurate client records, and coordinates with cross-functional teams. The role supports sales development, resolves merchant issues, and promotes a positive customer experience. Candidates need at least two years of relevant experience, strong communication and problem-solving skills, English proficiency, and eligibility to work in Malaysia. POS, payments, SME, and Mandarin experience are advantageous.

Owns the development and continuous improvement of hardware-enabled products and supporting digital platforms. Responsibilities include gathering requirements, coordinating hardware and software integration, managing testing and UAT, supporting pilots and rollouts, prioritizing enhancements, monitoring adoption and performance, resolving product issues, maintaining documentation, and aligning implementations across markets. The role partners with engineering, operations, customer service, sales, and other technical and commercial stakeholders.

The Product Manager will lead digitalisation and data transformation initiatives across merchant operations and internal business platforms. Responsibilities include defining product strategy, converting manual workflows into measurable digital processes, developing dashboards and performance metrics, leading system enhancements, partnering with Engineering and Data teams, improving internal system adoption, and optimizing products through data analysis. The role also supports regional standardization and operational governance.

Manage end-to-end compensation and benefits operations, including payroll, insurance, statutory compliance, salary benchmarking, reviews, employee lifecycle administration, HR reporting, vendor coordination, and policy compliance in Vietnam. The role also supports audits, HR process improvements, and operational workflows while partnering with Finance and external vendors.

Drive new business growth for EPOS POS solutions by prospecting and acquiring SME and F&B clients. Responsibilities include conducting sales calls, product demonstrations, events, and outreach; managing the pipeline from lead generation through closing; promoting POS and rewards solutions; and coordinating with internal teams for onboarding and customer experience.

Drive new business growth by prospecting and acquiring SME and F&B clients, promoting POS and business solutions, conducting product demos and outreach, managing the sales pipeline through closing, and supporting customer onboarding. The role requires consultative sales skills, strong communication, relationship building, and familiarity with POS software and the Malaysian SME market.

Designs and maintains scalable data pipelines, lakes, warehouses, metadata repositories, and infrastructure for analytics, AI/ML, and Generative AI applications. Builds RAG and embedding workflows, ensures data quality and performance, troubleshoots infrastructure, and collaborates with AI/ML and software engineering teams. The role requires strong Python, SQL, data modeling, ETL/ELT, and AI data pipeline expertise.

Develops customer-focused e-commerce and marketing content by translating EPOS product features into FAB-based narratives. Creates product listings, campaign pages, social content, and multimedia strategies; manages video production agencies, timelines, budgets, and deliverables. Collaborates with Marketing, Product, and Sales teams, analyzes engagement, CTR, and conversion metrics, conducts A/B testing, maintains content libraries, and ensures brand consistency and platform compliance across Malaysia and Singapore.

Manages accounts receivable and payable, including invoicing, collections, payment processing, reconciliations, credit monitoring, supplier invoices, bank reconciliation, month-end closing, reporting, documentation, and resolving billing or payment discrepancies with internal stakeholders.

Supports SME merchant onboarding and success for a WhatsApp-integrated loyalty platform. Responsibilities include designing marketing assets, conducting market research, executing campaigns, monitoring performance metrics, preparing ROI reports, resolving merchant issues, assisting with product testing and user research, configuring loyalty programs, coordinating go-lives, documenting requirements, creating SOPs and training materials, and providing translation and administrative support.

Provides administrative and operational support for a loyalty programme, including grant documentation, merchant onboarding, client-facing implementation support, scheduling, procurement, payments, reporting, and meeting minutes. Contributes to process improvement through user guides, UAT, and automation rollouts. Requires strong attention to detail, initiative, organisation, adaptability, and comfort working primarily onsite with SME merchants. Mandarin, Malay, or local dialect proficiency is advantageous.

Own the roadmap and growth strategy for a chat-based B2B SaaS channel serving Singapore and Malaysia. Define product requirements, manage messaging and customer flows, coordinate go-to-market launches across marketing, sales, customer success, and engineering, and use metrics and experiments to prioritize initiatives. The role also manages launch dependencies, unblocks stakeholders, and reports channel performance to leadership.

Generate qualified leads through web research, prospect database development, cold calling, and appointment setting. Engage potential clients by communicating EPOS products and value propositions, convert prospects into qualified appointments, and meet lead-generation KPIs. Maintain accurate CRM records, ensure outreach compliance, collaborate with sales and marketing teams, and support administrative tasks.

Handles complex L2/L3 customer escalations, troubleshoots technical and operational issues, performs root-cause analysis, and develops sustainable solutions. Acts as a support subject matter expert, improves SOPs and workflows, maintains knowledge content, analyzes customer service metrics, and partners with Product and Technology teams on automation, UAT, system enhancements, and continuous improvement initiatives.

Coordinates project requirements, client readiness, information gathering, cross-functional dependencies, backend configuration, deployment readiness, go-live handoff, and post-deployment stabilization. The role configures client systems, tracks risks and outstanding tasks, supports issue resolution, and serves as a client point of contact to ensure accurate, timely deployments and a positive implementation experience.

Perform manual quality assurance for web, mobile, and device applications. Develop and maintain test plans, cases, scripts, and documentation; execute tests, report defects, assess quality risks, and support issue replication. Collaborate with business analysts and developers to analyze requirements, investigate issues, and deliver quality products. The role also requires SQL/database knowledge, stakeholder communication, problem-solving, and strong English skills.

Develop and maintain scalable Java backend services using Spring frameworks and microservices architecture. Optimize performance, reliability, and engineering workflows through AI tools and automation. Define standards for AI-assisted development, validate AI-generated code, and create reusable playbooks. Write unit tests, participate in code reviews, collaborate on feature delivery, and mentor junior engineers. The role requires cloud application experience, database and SQL expertise, strong software engineering fundamentals, and fluent English communication.

Leads content strategy, ideation, production, and delivery across client accounts and internal brands. Responsibilities include developing concepts, using AI tools, managing content calendars, coordinating shoots, directing photo and video editing, collaborating with clients and marketing teams, and tracking performance to improve future content.

Drive product strategy and digitalisation initiatives across internal platforms and merchant operations. Build data visibility, dashboards, reporting frameworks, and measurable workflows; translate business needs into scalable system capabilities; partner with Engineering, Data, and regional teams; improve adoption, operational intelligence, and decision-making; and monitor product impact through analysis and continuous optimisation.

Supports data collection, cleaning, organization, validation, reporting, dashboard preparation, and analysis. Identifies trends and business opportunities, responds to ad hoc requests, collaborates with stakeholders, and helps improve reporting workflows and data processes. The intern gains practical experience working with real-world datasets, business intelligence tools, and cross-functional teams.