The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.
The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH’s expansion across key ICT solution areas.
Responsibilities:
Pipeline Generation & Prospecting
- Drive outbound prospecting activities to generate qualified leads and new business opportunities.
- Identify and research target accounts across enterprise, corporate, and public sector markets.
- Execute structured outreach through calls, emails, and digital engagement channels.
- Secure meetings and discovery sessions with key decision-makers and influencers.
Lead Qualification & Opportunity Development
- Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.
- Gather insights into customer environments, challenges, and future initiatives.
- Maintain consistent follow-up to nurture prospects until qualified opportunities are created.
Sales Collaboration
- Partner closely with Account Managers to transition qualified leads into active opportunities.
- Provide detailed handover notes, including customer context, requirements, and engagement history.
- Support broader sales initiatives aligned with ZainTECH’s ICT portfolio.
CRM & Reporting
- Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.
- Support reporting requirements and ensure data integrity across sales processes.
Requirements
- 2–3 years of experience in sales development, lead generation, or outbound B2B ICT sales.
- Experience prospecting across enterprise or government customer environments is preferred.
- Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.
- Experience using CRM platforms such as Salesforce.
- Familiarity with sales engagement tools and structured outreach methodologies.
- Strong written and verbal communication skills in English and Arabic.
- Excellent relationship-building and stakeholder engagement capabilities.
- Highly organized with strong time management and prioritization skills.
- Self-motivated, results-driven, and comfortable working in a fast-paced environment.
- Entrepreneurial mindset with a strong desire to learn and grow within technology sales.
Top Skills
What We Do
ZainTECH is a regional integrated digital solutions provider, unifying Zain Group’s ICT assets to offer a unique value proposition of comprehensive digital solutions and services under one roof. The company is positioned to drive the transformation of enterprise and government customers in the MENA region by providing a center of excellence and managed solutions across the ICT stack, including cloud, cybersecurity, modern infrastructure, big data, IoT, AI, smart cities, drones and robotics, and emerging technologies.
ZainTECH leverages Zain’s global reach, unique regional footprint, and infrastructure across its operations in Kuwait, Saudi Arabia, Bahrain, Jordan, Iraq, and the United Arab Emirates, as well as in other key markets in the Middle East.
ZainTECH forms a key pillar in the evolution of Zain’s core telecom business to maximize value and build on the company’s many strengths to selectively create and invest in growth verticals beyond standard mobile services. This ultimately supports Zain’s vision of becoming a leading ICT and digital lifestyle provider.
