Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Sales Development Representative, you’ll be the first line of contact for potential customers in your region. You’ll manage and qualify inbound leads, use the right outreach sequences to move them forward, and when needed, run outbound prospecting into target accounts. By setting up strong next steps for our Field Sales, Partnerships, and mid‑market teams, you’ll help create high‑quality meetings, valuable opportunities, and a healthy pipeline that drives revenue.
What you’ll do
Manage and respond quickly to inbound leads (calls, live chats, contact forms), qualifying their needs against Infobip’s solutions and routing them to the right squad.
Identify customer segment, vertical, and business needs early in the conversation to determine the right go‑to‑market motion (direct or via partners).
Consistently meet response‑time service level agreements (SLAs) and apply the most appropriate contact sequences in Outreach based on lead source and intent.
Research and enrich lead and account data using class‑leading tools, ensuring Salesforce and our customer/prospect databases are accurate and complete.
Act as a pre‑sales checkpoint, making sure leads are properly qualified and ready for further engagement by Field Sales, Partnerships, or Mid‑Market Account Executives.
Build and maintain strong knowledge of the Infobip platform, use cases, and how we solve business challenges across industries.
Collaborate closely with Marketing and Sales to improve lead quality, conversion rates, and pipeline, providing ongoing feedback for process and campaign optimization.
What makes you a strong fit
Experience with lead development or prospecting, from first contact through qualification.
At least 1 year of experience in sales or inside sales roles, ideally in a business-to-business (B2B) environment.
Strong sales‑oriented communication skills, with the ability to quickly build rapport and uncover customer needs.
Solid negotiation and objection‑handling skills, even at early stages of the sales cycle.
Passion for creating meaningful connections and helping prospects find value in the right solution.
Strong administrative and organizational skills, comfortable working with metrics, customer relationship management (CRM) systems, and outreach tools to drive results.
Fluent in English, both written and spoken.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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