At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
As a Business Development Representative (BDR) at SolarWinds, you lead the creation and development of new sales opportunities and demand generation from various software products. Working closely with marketing and sales teams to nurture, qualify, and close leads. BDRs at SolarWinds are an important customer-facing channel for the company and represent SolarWinds to prospective and existing customers. It is important to have a good technical understanding of software tools for IT Professionals and be able to communicate complex product benefits.
Responsibilities
- Develop and manage prospects and assess sales through daily/weekly/monthly follow-ups.
- Respond to customer inquiries on pricing, product functionality, demos, etc. Partner with cross-functional teams to address more complex inquiries and seek out support when necessary.
- Develop new, creative sales strategies and overcome objections by leveraging deep knowledge of product features, benefits, and the SolarWinds value proposition.
- Position yourself to understand the management and monitoring needs of the customer.
- Manage and track accurate customer and transactional information in Salesforce.com and Outreach.io.
- In addition to providing detailed status reports, participate in regular meetings with product management teams and articulate customer and market feedback to department leadership.
- Meet monthly quality and quantity pipe build and closed-won metrics.
- Manage the end-to-end processes for lead qualification and management.
- Partner with the Sales team to escalate larger enterprise transactions (greater than $5000)
What We Expect from You:
- 2+ years of outbound-driven phone sales experience; technical or software space preferred
- Will Handle APAC Clients
- Excellent customer service and problem-solving skills; excellent communication skills, both oral and written
- Proven success rate of exceeding quota
- Good computer skills: previous experience with CRM – Outreach.io and/or Salesforce.com is a plus
- Ability to balance persuasion with professionalism; possess the motivation to grow and win, individually and as part of a team.
- Ability to multi-task and track multiple issues; highly organized and adaptable to changing priorities.
- Ability to thrive in a fast-paced, team-focused environment.
- Strong organizational skills: ability to work autonomously while maintaining focus and work ethic.
- Motivation to grow and win, individually and as part of a team (aka. Failure isn’t an option)
Accountability/Expected Behaviors:
- Effective communications both verbal and written with internal and external customers.
- 100+ inbound/outbound calls per day.
- Land, expand, and retain customers through prompt email/phone response.
- As a Sales Associate for SolarWinds, you will be accountable for being passionate and doing your life's best work.
- Must be on time during the phone queue during your assigned shift.
- You will maintain positive working relationships with colleagues, and internal, and external customers.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
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