The Role
As a Sales Development Representative at Cyara, you'll engage in outbound prospecting, qualify leads, communicate product value, and facilitate the sales transition process.
Summary Generated by Built In
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.
You will be responsible for:
- Conducting targeted outbound prospecting activities to identify and engage potential customers.
- Utilizing various communication channels, including phone calls, emails, and social media, to reach out to prospects.
- Qualifying leads based on established criteria to ensure alignment with the company's target customer profile. Gathering and documenting relevant information about prospects to facilitate smooth handoff to the sales team.
- Participating in and contributing to sales campaigns and promotions to drive lead generation. Collaborating with marketing to align outbound efforts with overall company goals.
- Effectively communicating the value proposition of our products/services to prospects. Following up on inbound leads promptly and nurture leads through the sales funnel.
- Maintaining accurate and up-to-date records of prospect interactions in the Customer Relationship Management (CRM) system. Ensuring data integrity and providing regular reports on prospecting activities.
- Working closely with the sales team to coordinate and facilitate the transition of qualified leads. Collaborating with marketing to provide feedback on lead quality and campaign effectiveness.
- Become part of the sales motion with the sales team to ensure increased closed rates on SQL’s
- Staying informed about industry trends, product features, and competitive landscape. Participating in ongoing training and development to enhance sales skills and product knowledge.
Let’s talk about your skills/expertise:
- Highly motivated individual with a strong desire to be in sales and have previous experience in an outbound technical sales role
- Not afraid of cold calling
- Eager for coaching and have a passion for developing your sales skills
- Engaging in your communication and possessing strong storytelling abilities.
- Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
- Collaborative Team Player with a respectful demeanor and a drive for a collective victory
- Driven by purpose and by winning with a team-first attitude.
- Flexibility to work outside traditional business hours, including early mornings and/or evenings to accommodate international time zones
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Skills Required
- Previous experience in an outbound technical sales role
- Strong desire to be in sales
- Ability to conduct cold calls
- Effective communication and storytelling skills
- Understanding customer pain points and technical services
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The Company
What We Do
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.
