Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:
Competitive Pay
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
JCI Employee discount programs (The Loop by Perk Spot).
Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]
What you will do:
As the first point of contact for new customers, your primary responsibility will be to develop strong relationships right from the start. You will guide them through the onboarding process, ensuring a smooth transition as they begin their journey with JCI. Some of your Main responsibilities will be Onboarding Support, Order Placement Assistance, Training Navigation, Introduction to Support Teams, CRM Management, Lead Management, and Website Maintenance. By fostering these relationships and providing exceptional support, you will play a crucial role in ensuring our customers' success and satisfaction with JCI. Could include additional projects assigned by manger.
How you will do it:
Assist new customers by walking them through the onboarding process, addressing any questions or concerns they may have.
Help customers effectively place their first orders with JCI, providing guidance and support every step of the way.
Ensure customers are aware of and can easily access the necessary training resources to utilize our products and services effectively.
Facilitate introductions to key support teams, including Customer Service, Inside Sales, and Technical Services, to help customers feel connected and supported.
Play a key role in keeping our Onboarding website up to date, ensuring that all content is accurate, relevant, and reflective of the latest resources available to our customers.
Handle all customer changes in the CRM system, collaborating with other functional areas to ensure that updates are made quickly and accurately.
Address leads coming through Salesforce.com and distribute as necessary.
collaborate with the sales team to ensure leads are nurtured and converted into customers.
Provide leadership and support to Johnson Control’s efforts to develop and foster a culture that stimulates innovation and facilitates adoption of new customer value propositions
What we look for:
Required
5-year minimum working experience as a customer service rep, sales executive, or relevant role.
BSc/BA in business administration, sales, Marketing, or relevant field
Strong communication and collaboration skills to work with people from a variety of technical and cultural backgrounds.
Experience, demeanor and humility to quickly garner respect and credibility with key internal and external constituencies and the horsepower to rally the organization around a strategic vision and game plan.
Confident enough to challenge the status quo and the courage to take a stand along with the savvy to know when to make the tough call and when to employ diplomacy and patience.
Exhibit strong attention to detail in all tasks, ensuring accuracy and quality in customer interactions and documentation.
Utilize critical thinking skills to identify issues, analyze information, and develop effective solutions to enhance the customer experience.
Ability to handle rejection and maintain a positive attitude in a fast-paced environment.
HIRING HOURLY RANGE: $28.85 - 34.06 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
