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The Role
Generates qualified sales opportunities through account research, personalized outbound calls, email and social outreach, lead follow-up, prospect qualification, and discovery meeting scheduling. Maintains account information in Salesforce and Outreach, collaborates with sales leaders, and contributes to pipeline growth. The role includes structured coaching, sales development training, and increasing ownership of pipeline activities.
Summary Generated by Built In
Sales Development RepresentativeLocation: Fully remote; preference for candidates based in the Kansas City areaHelp the brands you know and love create better experiences.SMG helps organizations understand and improve their brand, customer, and employee experiences. We work with more than 550 brands across 180+ countries, including names such as Pizza Hut, Zaxby’s, Jersey Mike’s, and L’Oréal NYX.
As a Sales Development Representative, you'll be one of the first people prospective customers meet at SMG. You’ll start meaningful conversations, ask thoughtful questions, and connect the dots between customer challenges and SMG’s solutions, turning interest into qualified sales opportunities.
And you won't be expected to figure everything out on your own. We'll give you the tools, coaching, and support you need to build confidence and strengthen your sales skills.
This is a great opportunity for someone who’s ready to jump in, make a visible impact, and grow into a confident, capable sales professional.What you'll doYou’ll help create new business opportunities across the industries we serve, including restaurants, retail, healthcare, and consumer services.
Along the way, you’ll build confidence speaking with senior business leaders, strengthen your commercial judgment, and see how your work directly contributes to the pipeline that powers SMG’s growth.How you’ll growYou’ll receive a structured 30/60/90-day ramp, regular coaching, and opportunities to practice outreach and learn from experienced sales teammates. As your skills and results grow, you’ll take on increasing ownership of your pipeline and sales development work.What you'll bringYou may be starting your sales career or have up to 2 years of experience in sales, business development, lead generation, or another customer-facing role. You’ll bring:
We’re a remote-first company with a connected culture built on listening, ownership, collaboration, and continuous improvement. Benefits include unlimited PTO, extended parental leave, and company-issued equipment.
Learn more about SMG, our purpose and values, and our solutions at www.smg.com.Our commitment to inclusionSMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive. If you require an accommodation during the application or hiring process, please contact [email protected].
As a Sales Development Representative, you'll be one of the first people prospective customers meet at SMG. You’ll start meaningful conversations, ask thoughtful questions, and connect the dots between customer challenges and SMG’s solutions, turning interest into qualified sales opportunities.
And you won't be expected to figure everything out on your own. We'll give you the tools, coaching, and support you need to build confidence and strengthen your sales skills.
This is a great opportunity for someone who’s ready to jump in, make a visible impact, and grow into a confident, capable sales professional.What you'll doYou’ll help create new business opportunities across the industries we serve, including restaurants, retail, healthcare, and consumer services.
- Research target accounts to understand their business, priorities, buyers, and potential needs.
- Identify the right people to contact and create relevant, personalized outreach.
- Start conversations through outbound calls, email, social outreach, and lead follow-up.
- Qualify prospective customers, schedule discovery meetings, and provide clear handoffs to Sales Executives.
- Work with sales leaders and teammates to prioritize accounts and improve outreach.
- Manage activity and account information in Salesforce, Outreach, and other prospecting and AI-enabled tools.
Along the way, you’ll build confidence speaking with senior business leaders, strengthen your commercial judgment, and see how your work directly contributes to the pipeline that powers SMG’s growth.How you’ll growYou’ll receive a structured 30/60/90-day ramp, regular coaching, and opportunities to practice outreach and learn from experienced sales teammates. As your skills and results grow, you’ll take on increasing ownership of your pipeline and sales development work.What you'll bringYou may be starting your sales career or have up to 2 years of experience in sales, business development, lead generation, or another customer-facing role. You’ll bring:
- A bachelor’s degree is preferred; equivalent experience will also be considered.
- Curiosity about businesses, customers, and buying decisions.
- Strong written and verbal communication skills, and confidence starting conversations.
- Resilience and the ability to keep going after hearing “not right now.”
- Organization, attention to detail, and the ability to manage follow-ups.
- Comfort working toward clear goals in a quota-driven environment.
- A willingness to test new approaches, keep developing, and ask for feedback.
- Experience with SaaS, outbound prospecting, Salesforce, Outreach, or similar tools is helpful, but not required.
We’re a remote-first company with a connected culture built on listening, ownership, collaboration, and continuous improvement. Benefits include unlimited PTO, extended parental leave, and company-issued equipment.
Learn more about SMG, our purpose and values, and our solutions at www.smg.com.Our commitment to inclusionSMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive. If you require an accommodation during the application or hiring process, please contact [email protected].
Skills Required
- Up to 2 years of experience in sales, business development, lead generation, or another customer-facing role
- Strong written and verbal communication skills
- Confidence starting conversations with prospective customers
- Resilience and persistence when receiving rejection
- Organization, attention to detail, and follow-up management
- Comfort working toward goals in a quota-driven environment
- Willingness to test new approaches, develop skills, and receive feedback
- Bachelor's degree or equivalent experience
- Experience with SaaS, outbound prospecting, Salesforce, Outreach, or similar tools
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The Company
What We Do
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
