Sales Development Representative - London

About Us

At Hiya, we're revolutionising voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.

Since 2016, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.

About the Position

This is a UK Market SDR role, for which experience selling into the UK market with SaaS products is a core requirement. This role is an individual contributor position responsible for qualifying and scheduling meetings for our Account Executives through both inbound and outbound processes. You will be working closely with the sales and marketing teams. The SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted UK accounts designated by management.

This position has opened up because the SDR previously in the role has been promoted into an Account Executive position — a great example of the internal growth path available on this team.

We're excited about you because you're the kind of person that has high energy, is not afraid to get on the phone, has grit and wants to learn a lot about the SaaS sales process. You will conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya. SDRs are the first impression for our prospects and have a huge impact on Hiya's success.

What You'll Do

• Build and manage lead development pipeline in an Inbound and Outbound motion

• Deliver outbound phone 50+ calls, emails, LinkedIn messages and other touch points per day to customers and potential customers at a high volume

• Achieve or exceed goal for qualified leads to Sales on a monthly basis

• Qualify all sales leads based upon lead qualification criteria definitions

• Research and identify high-potential target accounts using tools such as LinkedIn Sales Navigator, Cognism, etc.

• Leverage ICP insights to tailor outreach and messaging, increasing engagement and response rates from target UK prospects

• Develop superior customer service relationships with prospects

• Provide weekly activity reports to management

• Proactively learn Hiya product, competitive products, and market knowledge via website, on-line webinars, and other marketing information

• Update lead status and all prospect interactions in CRM application daily

• Continuous learning through mock calls, formal training, and regular coaching and feedback

Qualities that will make you successful:

Goal orientated: You thrive in environments where performance is measured and targets are clear. In an SDR role, you stay focused on hitting daily outreach numbers, booking qualified meetings, and consistently improving conversion rates. You're motivated by challenges and break larger goals into achievable milestones to stay on track. You take ownership of your pipeline and use data to adjust your approach for maximum impact.

The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others' opinions and committing to decisions.

You will have a fast start if you have experience:

• Fluent English (minimum requirement)

• Additional languages are a bonus but not required

• Sales and/or lead qualification experience (with an emphasis on outbound prospecting), ideally selling into the UK market

• Experience with lead qualification at all levels within organizations — managers, directors, VPs, executives

• You know what to say and, more importantly, how to say it

• Comfortable with making phone calls and objection handling

• Ability to work in a high energy, fast-paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work

• Proficient with standard corporate productivity tools

• Experience using Hubspot or Marketo, Salesforce, Outreach, LinkedIn Sales Navigator and other 3rd party integration tools

• Energised working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks with lots of change

• "Get it done" attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team

The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data. The annual salary range for this position is between £35,000 and £45,000 GBP + commission.

Start Date: Immediately
Status: Full-time
Type: Hybrid (3x week from office; Tues Wed Thurs)
Location: London (W1F 8WE)
Travel Requirements: N/A
Department: Marketing
Reports to: SDR Manager
Direct Reports: No

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!