Title: Inbound Sales Development Representative
Location: San Francisco, CA (Hybrid)
Compensation: $50,000 - $52,500 base + uncapped commission
Job Type: Full-time
About Us
Demandforce, founded in 2003 and based in San Francisco, is an award-winning software company helping small businesses grow through smarter communication. Our platform includes marketing automation, appointment reminders, reputation management, and 24/7 online booking.
We’re a fast-paced, collaborative team committed to helping businesses thrive—and we’re growing fast! Our Sales Development Representatives work closely with Account Executives to understand prospective customers’ business needs, identify the right opportunities, and create a strong first experience with Demandforce.
What’s in it for you:
$50,000 - $52,500 base salary + uncapped commission
Paid training + 2-month commission guarantee
Career advancement path to Account Executive
Hands-on experience with sales tools and technology, including Salesforce and ZoomInfo
Ongoing sales coaching and development
A collaborative, supportive team environment
Communication, discovery, and sales skills you can build on throughout your career
Who You Are:
Motivated, competitive, and goal-oriented
A strong conversationalist who can build rapport quickly
Naturally curious and comfortable asking questions to understand what a prospect really needs
Comfortable thinking on your feet and navigating unexpected questions
Organized and able to manage multiple conversations, follow-ups, and lead sources at once
Comfortable working in a fast-paced, high-volume environment
Confident on the phone and comfortable communicating through phone, email, and live chat
Able to recognize buying signals, uncover a prospect’s needs, and confidently guide the conversation toward a next step
Coachable, open to feedback, and interested in continuously improving
Resilient - not every conversation results in a meeting. You know when to push, when to pivot, and how to move on to the next opportunity
Able to work independently and in a team
How You’ll Do It:
This is not a traditional cold-calling-only SDR role. You’ll be one of the first people prospective customers speak with when they contact Demandforce.
Throughout the day, you’ll respond to inbound leads from phone calls, website inquiries, live chat, marketing campaigns, and other channels while also completing outbound follow-up. The role averages approximately 65 inbound and outbound calls per day in addition to email and chat activity.
Some prospects will know exactly what they’re looking for. Others may simply know they have a problem they want to solve. Your job is to quickly understand what’s happening in their business, ask the right questions, communicate how Demandforce may be able to help, and determine whether it makes sense to schedule a deeper conversation with an Account Executive.
You’ll need to balance speed with quality. Responding quickly matters, but so does making each conversation count.
Respond quickly to new inbound prospects and follow up consistently
Build rapport and lead productive, consultative conversations
Ask strong discovery questions to understand the prospect’s business, challenges, and priorities
Identify qualified opportunities and confidently ask prospects to schedule a meeting
Handle common questions and objections without getting thrown off
Maintain organized follow-up across calls, email, chat, and sales tools
Work closely with Account Executives to create a smooth handoff and give them useful context before each appointment
Learn Demandforce’s products, customers, competitors, and the industries we serve
Participate in ongoing coaching and development
Meet activity, appointment-setting, and performance goals
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off + holidays
FSA for medical and dependent care
Life & disability insurance
Commuter benefits, EAP, and more
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Skills Required
- Strong conversational and rapport-building skills
- Curiosity and ability to ask discovery questions to understand prospect needs
- Comfort communicating by phone, email, and live chat
- Ability to manage multiple conversations, follow-ups, and lead sources
- Ability to work in a fast-paced, high-volume environment
- Ability to recognize buying signals, uncover needs, and guide prospects toward a next step
- Ability to handle unexpected questions and common objections
- Organization and consistent follow-up across sales channels and tools
- Ability to work independently and collaboratively with Account Executives
- Coachability and openness to feedback
- Resilience and ability to move on from unsuccessful conversations
- Motivation, competitiveness, and goal orientation
What We Do
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
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