The Sales Development Representative (SDR) is responsible for New Lead Prospecting and Opportunity Generation. The role serves as the front line of Omilia’s revenue engine, focusing on generating Sales Qualified Opportunities (SQOs) through outbound prospecting, inbound lead qualification, and a comprehensive understanding of how Omilia’s Cloud Platform (OCP) boosts business improvements.
Accountabilities
- Owns outbound prospecting activity and inbound lead response within the assigned territory.
- Accountable for securing a quota of at least three (3) Sales Qualified Opportunities (SQOs) per month once fully ramped.
- Responsible for accurate CRM activity logging and pipeline attribution in Salesforce.com, including comprehensive and up-to-date client information.
- Acts as the first point of contact for prospective Omilia clients, responsible for making a compelling first impression.
- Responsible for responding to new opportunities and partner inquiries within 48 hours.
Key Responsibilities
- Generate qualified sales leads through a mixture of outbound cold calling, social media interactions, and emailing.
- Qualify opportunities based upon the MEDDPPIC framework (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, and Champion).
- Schedule discovery calls and product demos for the North American Account Executives.
- Support and demo Omilia's platform to both new and existing customers.
- Manage a personal book of accounts and set the strategy for effective book management.Coordinate with Sales and Marketing teams to manage inbound Marketing Qualified Leads (MQLs) and properly disposition them.
- Provide constructive feedback on how to improve SDR role effectiveness to SDR Managers and Sales Enablement.
- Facilitate the implementation of new tools and outreach insights to improve internal processes.
- Continue assisting in resolving customer issues after an order is accepted until a full transition is made to the Services Organization.
Requirements
Technical / Professional Skills
- 0-2 years of experience in an SDR, BDR, or outbound sales role.
- Proficiency in Salesforce.com and familiarity with sales engagement platforms.
- Ability to identify and build relationships with key stakeholders, including executive, financial, and technical decision-makers.
- Understanding of Omilia's product offerings and how to apply them to prospect requirements.
Soft / Behavioural Skills
- High energy, resilient, and motivated by achieving and exceeding monthly quotas.
- Strong written and verbal communication skills to represent Omilia's products and services.
- Organized and disciplined in managing daily activity and outreach sequences.
Formal Requirements
- Bachelor's degree in Business, Communications, or a related field.
- Mandatory to be fluent in English, Spanish and Portuguese.
- Ability to travel up to 5% of the time, including overnight travel.
- Adherence to the 90-day Participant Ramp Up grace period before monthly quota requirements begin.
- Strict adherence to the Anti-Bribery and Corruption (ABAC) Policy.
Omilia Note
- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.
Benefits
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Skills Required
- 0-2 years of experience in an SDR, BDR, or outbound sales role
- Proficiency in Salesforce.com and familiarity with sales engagement platforms
- Bachelor's degree in Business, Communications, or a related field
- Fluency in English, Spanish, and Portuguese
What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
