Ecolab is seeking a results-driven Key Account Manager to lead and grow strategic customer relationships within the Institutional business. This role is responsible for managing key customer accounts, driving profitable growth, developing long-term account strategies, and ensuring exceptional customer satisfaction. The successful candidate will partner with cross-functional teams to deliver innovative solutions and create value for both customers and Ecolab.
What You’ll Do
Develop and maintain strong relationships with key customer stakeholders.
Drive new business acquisition and identify opportunities for account growth.
* Retain and expand existing customer business through strategic account management.
* Lead customer planning and account strategy development.
* Negotiate contracts, pricing agreements, and commercial terms.
* Promote and support innovative Ecolab solutions and digital capabilities.
* Ensure customer expectations and service commitments are consistently met.
* Manage account profitability and identify opportunities to improve financial performance.
* Collaborate with internal teams to execute customer initiatives and resolve issues.
* Mentor and support colleagues while sharing market and customer insights.
Minimum Qualifications
* Bachelor’s degree in business, Marketing, Sales, or a related field.
* Proven experience in sales, key account management, or customer relationship management.
* Strong negotiation and contract management skills.
* Excellent communication and stakeholder management abilities.
* Demonstrated ability to drive sales growth and achieve business objectives.
* Strong analytical and financial acumen.
* Ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred Qualifications
* Experience managing large national, regional, or multi-site customer accounts.
* Experience within the hospitality, food service, healthcare, or institutional sectors.
* Previous experience in a leadership or mentoring capacity.
* Knowledge of solution-based selling and strategic account planning.
* Experience working in a matrix organization and collaborating across functions.
* Prior experience with Ecolab products, services, or similar industry solutions.
Skills Required
- Bachelor's business degree or equivalent combination of education and experience
- 3 years of business-to-business sales experience
- Current and valid Driver's License and acceptable Motor Vehicle Record
- Home office with internet access capability
- Ability to read and write in English
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
