Sales & Customer Support Specialist EMEA (m/w/d)

Reposted 15 Days Ago
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Munich, Bavaria
Hybrid
Junior
Logistics • Mobile • Productivity • Software • Transportation
Frontline workers save the world everyday. We build communication technology for them.
The Role
The role involves managing inbound leads, supporting customers, growing existing accounts, and contributing to Go-To-Market strategies in EMEA. Ideal for candidates with experience in a customer-facing role, focused on consultative selling and revenue growth.
Summary Generated by Built In

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email [email protected] with questions.

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

Introduction

You will be the number two at Zello in EMEA working closely with one of the company’s top performers in building our Go-To-Market strategy. This role will give you great insights and multiple possible career paths into Sales, Customer Success and/or Customer Support.

After a successful first year, you will
  • Be an expert on Zello and support customers with any inquiries or problems

  • Manage the full sales cycle for small and medium sized businesses

  • Confidently manage and grow several accounts

  • Prospect into key accounts

  • Know in which direction of customer facing role you want your career to evolve

What you'll do
  • Managing Inbound leads and requests

  • Support responsibilities in your timezone

  • Account responsibilities to grow business

Who you are
  • First experiences in a customer facing role, e.g., as a Business Development Executive, Inside Sales Executive, Customer Success, Customer Support, Sales representative

  • Experience in managing an existing customer base, with a focus on consultative selling and revenue growth

  • Excellent written and verbal communication skills, impeccable telephone etiquette, and confident presentation skills in several languages

  • Highly self-driven and independent worker

  • Ability to learn and apply new knowledge

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

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The Company
HQ: Austin, TX
80 Employees
Year Founded: 2011

What We Do

We started as a company that turned phones into walkie-talkies. Today, we modernize instant voice communication with our industry-leading push-to-talk technology to help mobile workers meet quickly changing, urgent, real-world challenges.

We have the highest-rated walkie-talkie app, with over 8 billion messages sent per month and 170 million users in industries such as transportation, retail, construction, hospitality, healthcare, and more.

We’re proud to serve frontline workers, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. As demand for our app continues to rise, we’ve evolved from a startup to a scale-up — and we’re still growing rapidly, which is where you come in.

Why Work With Us

If you strive to work on technology with purpose, technology that actually changes how people communicate and work, then come talk to us. We like people who take pride in their work, and deliver with consistency and quality. We're collaborative, sometimes serious, sometimes not, but we're all in 110%.

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Zello Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Zello is a hybrid workplace, where Austin employees typically work in the office on Tuesdays, Wednesdays, and Thursdays.

Typical time on-site: 3 days a week
HQAustin, TX
We're at downtown Austin on West 6th, with quick highway access. Directly across from Mean Eyed Cat and El Arroyo, there’s always somewhere for lunch or drinks.

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