Zello Offices

Own inbound EMEA and APAC customer interactions from initial inquiries through SMB sales, upgrades, demos, onboarding, and first-line technical support. Troubleshoot account, device, and connectivity issues, resolve tickets, escalate complex problems, maintain accurate HubSpot records, identify expansion opportunities, and create help content. The role combines sales execution with customer support and requires clear technical communication, reliable follow-through, and hands-on device troubleshooting.

Lead the strategy and execution of unifying Zello’s consumer and enterprise products. Manage ambiguous, cross-product initiatives across Android, iOS, web, and backend platforms; partner with design, engineering, data, customers, and executives; prioritize high-impact opportunities; and coach other product managers while advancing AI-enabled product practices.

Own the full enterprise B2B SaaS sales cycle across EMEA, from prospecting and discovery through pilots, negotiation, and signature. Build qualified pipeline, forecast accurately in HubSpot, navigate procurement, security, GDPR, and data-protection reviews, and coordinate operations, IT, security, procurement, Solutions Engineering, Customer Success, and channel partners. Focus on winning new multi-site enterprise customers and expanding pilot or self-serve accounts. This is an individual contributor role requiring travel for key customer meetings, site visits, and events.