Sales & Customer Manager

Are you passionate about driving enrolment growth and building strong relationships with families? Do you thrive in a role where strategy, customer experience and results go hand in hand?

At Enko KISC, we are looking for a Sales & Customer Manager to lead enrolment growth across our four campuses, strengthen admissions operations, and ensure every prospective family experiences the highest standards of service from first enquiry to first day of school.

This is a strategic and hands-on leadership role for someone who combines commercial acumen, strong stakeholder management, and a passion for education.

As the Sales & Customer Manager, you will play a pivotal role in achieving KISC’s growth goals by leading student recruitment, admissions conversion and parent engagement across our four campuses in Kenya. You will combine strategy and execution to strengthen enrolment, elevate the customer experience, and position KISC as the school of choice for families.

What you’ll do:

As a Senior Sales & Customer Manager, you will be the face and voice of the school for families and the wider community. You will play a key role in driving enrolment growth and delivering an outstanding experience for students and parents through the following responsibilities:

• Define and execute KISC’s student recruitment strategy across four campuses
• Drive enrolment growth and manage the admissions journey end-to-end
• Build strong prospect pipelines through partnerships and outreach
• Support parent engagement and student retention initiatives
• Track admissions performance through the CRM and share insights with management
• Lead and coordinate the local admissions and marketing team
• Partner closely with Heads of School on enrolment priorities
• Ensure strong and consistent Enko brand visibility across campuses

The ideal candidate:

We are looking for a candidate who brings more than just experience -  someone with the right skills and mindset to drive enrolment growth, build strong relationships with families, and strengthen KISC’s position as a school of choice. The ideal candidate will have:

• Bachelor’s Degree or Higher in Business, Marketing, Education Management, or a Related Field: Provides a strong foundation for managing admissions strategy and supporting school development objectives.
• 5 to 7 years of experience in Sales, Admissions, Marketing, or Customer Relationship Management: Essential for driving enrolment growth, managing the admissions pipeline effectively, and ensuring a strong experience for prospective families from first contact to enrolment.
• Proven Track Record in Growth and Conversion Management: Important to strengthen KISC’s enrolment strategy, improve conversion rates, and support the school’s long-term development objectives.
• Experience in Team Leadership and Stakeholder Coordination: Critical for managing the admissions function effectively, collaborating with academic and operational teams, and ensuring alignment across departments.
• Familiarity with CRM Tools and Digital Marketing Strategies: Necessary to manage enquiries efficiently, track admissions data, and support outreach and visibility through digital channels.
• Strong Analytical Skills and Experience with KPIs and Reporting Tools: Important for monitoring performance, identifying trends, and making informed decisions to improve admissions outcomes.
• Excellent Communication and Relationship-Building Skills: Essential for engaging with prospective families, representing KISC professionally, and building trust with both internal and external stakeholders.
• Strong Customer-Centric Mindset with a Hands-On and Proactive Approach: Important to deliver a high-quality admissions experience and respond effectively to the needs of families throughout the enrolment journey.
• Knowledge of the Kenyan Private or International School Landscape: Highly valuable for understanding the local context, positioning KISC effectively, and identifying opportunities for growth.

Reporting lines and team structure

The Sales & Customer Manager reports directly to the Regional Marketing Manager – Southern Africa and works in close partnership with the seven Heads of School across KISC’s four campuses in Kenya. The role oversees a distributed admissions and marketing function, directly managing two Marketing Officers, one Welcome Officer and one Marketing Intern, while ensuring strong coordination, clear communication and consistent execution across campuses. The role also partners regularly with school leadership and regional stakeholders to align enrolment priorities, share performance insights and support KISC’s growth objectives.
 

Why join us?

At Kitengela International Schools, part of the Enko Education network, we offer more than a job.  We offer the opportunity to contribute to a growing school community and help shape access to world-class education in Kenya.

Our commitment to inclusivity and excellence ensures you’ll be part of a team that values diversity, collaboration, and student success. Join us in shaping the leaders of tomorrow!
Our recruitment process

1. Culture Fit Interview with a member of the Talent Acquisition team to learn more about your values, your aspirations, and your ability to evolve in a working environment like Enko Education.
2. Case Study to better assess your ability to meet the challenges you will encounter in your role. 
3. Focused interview to find out more about your skills and discuss the challenges of the job.
4. Career interview to discuss your long-term vision.
5. Welcome to Enko KISC!