Sales & CS Manager (Chinese)

Customer Management & Client Service

• Act as the primary point of contact working directly with Chinese clients throughout the service implementation and operation process.
  
• Maintain and develop strong relationships with existing clients.
  
• Receive, handle, and follow up on client feedback and complaints, coordinating with relevant departments to resolve issues promptly.
  
• Monitor service quality indicators to maintain customer satisfaction and client contract renewal rates.
  

Business Development within Existing Accounts

• Identify client needs and provide appropriate solutions to expand business opportunities with existing clients.
  
• Coordinate with the Sales Department in contract-related activities, including contract renewal, pricing quotations, price negotiations, and contract amendments.
  
• Monitor service usage and analyze client needs to identify opportunities for revenue growth.
  
• Support the reception of prospective clients, conduct needs assessments, and participate in service introduction sessions when required.
  

Service Quality Coordination

• Coordinate with Head Chefs, Kitchen Managers, and the Operations Department to ensure meal and service quality in accordance with commitments made to clients.
  
• Conduct periodic inspections of food quality, presentation, service processes, and specific client requirements.
  
• Monitor the implementation of quality improvement programs at assigned kitchens.
  
• Coordinate the resolution of issues related to service quality and operations.
  

Training & Service Improvement

• Provide guidance and training to operations teams on customer service standards, communication skills, and service culture.
  
• Recommend improvement initiatives to enhance customer experience and operational efficiency.
  
• Coordinate the development of customer service processes and service standards appropriate for different client groups.
  
• Prepare periodic reports on service quality, client feedback, and the effectiveness of improvement initiatives.
  
• Prepare ad-hoc reports as requested by the direct Manager.
  

• Male candidates between 26 and 40 years old.
  
• Minimum of 3 years of experience in Sales, Customer Service, or an equivalent position.
  
• Previous experience as a Head Chef or Kitchen Manager is an advantage.
  
• Candidates with previous experience in F&B companies, industrial catering, restaurants, hotels, or similar environments are preferred.
  
• Presentable appearance with the ability to communicate in English or Vietnamese.
  
• Strong service mindset with customer experience as a key priority; a business-oriented mindset is an advantage.
  
• Strong communication and customer service skills with the ability to handle situations tactfully.
  
• Proficiency in office applications with the ability to prepare reports and analyze data.
  
• Proactive, responsible, and committed to continuous improvement.
  
• Agile and flexible, with willingness to travel between assigned kitchens.
  
• Ability to work independently, collaborate effectively across departments, and perform well under pressure.
  

• Candidates must be willing to travel for business purposes as required.
  
• Working days are from Monday to Friday, with additional working days depending on project requirements when necessary.
  

• Housing and transportation allowances are provided.
  
• The company covers 100% of work permit expenses.
  
• Employees receive 100% of their salary during the probation period.
  
• Attractive business performance bonuses and bonuses for public holidays and Tet holidays are provided. There is no 13th-month salary.
  
• Social insurance contributions are based on the employee’s applicable job grade.
  
• Full statutory benefits in accordance with applicable regulations.
  
• Health check-ups and healthcare support, financial assistance in times of difficulty, employee engagement activities, and other benefits in accordance with company policies.
  
• Opportunity to work in a data-driven organization with broad opportunities for professional development across different positions.
  
• A people-centered working culture where employees are considered a core foundation of the organization.
  

Contact: Nga Nguyen