SUMMARY
Greets, welcomes, and directs all visitors and employees. Directs all phone calls to the appropriate person and answers questions. Supports the Sales department. Serves as a support role when an Account Representative is out of the office and creates reports when necessary.
ESSENTIAL DUTIES AND RESPONSIBLITIES
- Greets, welcomes, and directs all visitors and employees
- Maintains welcoming environment by keeping reception area clean, maintaining security.
- Directs all phone calls to the appropriate person and answers questions
- Serves as customer contact for Order Management
- Builds and maintains customer relationship
- Initiates production cycle by receiving and entering orders for production
- Reviews pricing & product for accuracy
- Works with the sales manager to meet or exceed company metrics
- Coordinates & schedules daily shipping schedule and the filling of partial truckloads while working with shipping coordinator
- Advises customer of ship dates and times, schedules daily truck schedule with accurate delivery dates , follow up to assure on time delivery
- Serves as customer contact for all Quote management
- Enters quotes with pricing guidelines
- Faxes or emails quotes to customers and sales reps , follow up on current quotes
- Tracks and follows up on quotes
- Establish a means of regular contact with customers and record market information
- Establishes regular calling patterns to customer base & logs significant discussions in CRM
- Communicates pertinent information to account reps, territory managers and plant management
OTHER RESPONSIBILITIES
- Attends morning shipping update meeting
- Dispatches literature requests
- Resolves sales adjustments (credits)m coordinates returns/pick ups, logs necessary incident utilizing CRMs
- Maintains and updates Customer contact information
- Attends regularly scheduled sales training meetings
- Assists other reps with duties when needed
- Limited travel to assigned territory
QUALIFICATIONS
- Strong communication, customer service, and organizational skills
- Detail orientated
- Able to work in a team environment
- Excellent Microsoft Office Skills
- Strong interest in continuous improvement
- Ability to work with offsite locations to resolve problems
- Strong work ethic
EDUCATION AND/OR EXPERIENCE
- 2+ years experience selling in a mfg environment
- The military equivalent will be recognized in lieu of education and/or experience.
REASONING ABILITY
- Ability to analyze complex issues.
WORK ENVIRONMENT
- Office
CLARKDIETRICH BENEFITS INCLUDE
- Full benefits package (Medical, Dental, Vision, Flexible Spending Accounts and Life Insurance)
- 401(k) with company match
- Annual Incentive
- Paid Time Off
- Tuition Reimbursement
- Professional Certification Reimbursement Program
- Community Service Day
Skills Required
- Strong communication skills
- Customer service skills
- Organizational skills
- Detail oriented
- Ability to work in a team environment
- Excellent Microsoft Office skills
- Experience selling in a manufacturing environment (2+ years)
- Strong interest in continuous improvement
- Ability to work with offsite locations to resolve problems
- Ability to analyze complex issues
What We Do
ClarkDietrich is a leading manufacturer of cold-formed steel framing and interior and exterior finishing products in North America. The company is committed to building a culture where everyone belongs, emphasizing integrity, teamwork, and innovation. By fostering an environment where people feel seen and valued, ClarkDietrich focuses on unlocking innovation and strengthening communication to deliver high-quality structural solutions for the building industry.
