The Capital Sales Support Coordinator serves as a key operational partner to the Capital Sales organization, supporting commercial activities from initial customer engagement through order fulfillment and ongoing customer support. This role will coordinate critical sales processes, maintain commercial data integrity, and partner across Sales, Finance, Operations, Legal, and Service to ensure efficient execution throughout the customer lifecycle.
This position is ideal for a highly organized, detail-oriented individual who enjoys solving problems, improving processes, and supporting a dynamic commercial organization.
The Capital Sales Support Coordinator serves as a key operational partner to the Capital Sales organization, supporting commercial activities from initial customer engagement through order fulfillment and ongoing customer support. This role will coordinate critical sales processes, maintain commercial data integrity, and partner across Sales, Finance, Operations, Legal, and Service to ensure efficient execution throughout the customer lifecycle.
This position is ideal for a highly organized, detail-oriented individual who enjoys solving problems, improving processes, and supporting a dynamic commercial organization.
Essential Duties and Responsibilities
- Coordinate commercial activities throughout the sales process, ensuring timely execution and a high-quality customer experience.
- Prepare quotations for capital equipment, software, upgrades, service agreements, and related commercial offerings.
- Process capital equipment and service orders within the ERP system, coordinating customer setup, credit approvals, invoicing, and order fulfillment activities.
- Maintain accurate customer, opportunity, asset, territory, and contract information within Salesforce and other business systems.
- Coordinate customer onboarding activities, including vendor registration, customer setup, and commercial documentation requirements.
- Prepare, route, and track customer agreements, lease documentation, and other commercial contracts.
- Partner with Legal to facilitate contract reviews and manage customer contract revisions.
- Manage service agreement renewals by monitoring contract expirations, preparing renewal documentation, and supporting customer retention efforts.
- Partner with Sales, Finance, Operations, Service, and Legal teams to ensure timely execution of commercial activities.
- Coordinate customer compliance requirements, including IT assessments, cybersecurity documentation, risk reviews, and remote access requests.
- Track equipment deliveries, installations, and installed base information to support accurate commercial reporting.
- Prepare recurring sales reports, presentations, and operational updates for Sales leadership.
- Maintain accurate commercial data and ensure data integrity across CRM and ERP systems.
- Identify opportunities to improve commercial processes, reporting accuracy, and operational efficiency.
- Support onboarding and administrative activities for new members of the Capital Sales organization.
- Perform other duties as assigned.
Requirements
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong attention to detail with the ability to maintain accurate records and ensure data integrity.
- Excellent written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders.
- Demonstrated ability to coordinate activities across multiple functional teams while delivering a high level of customer service.
- Ability to work independently, exercise sound judgment, and proactively resolve issues.
Education and Experience
- Bachelor's degree in Business Administration or a related field preferred, or equivalent combination of education and experience.
- 1–2 years of experience supporting sales operations, commercial operations, customer service, contract administration, or a related business function.
Equal Employment Opportunity & Other Disclosures
ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).
At this time, ATEC Spine does not sponsor employment visas for this position. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Salary Range
Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $70,000 - $85,000 Full-Time annual salary
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Free Food & Snacks
- Stock Option Plan
Skills Required
- Strong organizational skills with ability to manage multiple priorities and deadlines
- Strong attention to detail and ability to maintain accurate records and data integrity
- Excellent written and verbal communication skills for internal and external stakeholders
- Ability to coordinate activities across multiple functional teams while delivering high level customer service
- Ability to work independently, exercise sound judgment, and proactively resolve issues
- 1-2 years experience supporting sales operations, commercial operations, customer service, contract administration, or related function
- Bachelor's degree in Business Administration or related field preferred (or equivalent combination of education and experience)
- Authorization to work in the United States without need for employer sponsorship
What We Do
ATEC Spine is a medical device company dedicated to revolutionizing the approach to spine surgery through innovation. ATEC’s Organic Innovation Machine™ is the greatest concentration of spine know-how in the industry and committed to the creation of clinical distinction. Leveraging 100% spine focus and expertise, we seek to improve spine surgery by rethinking, redesigning and seamlessly integrating the technologies required from the ground up. The innovation that results from that process is being rapidly adopted because, like us, spine surgeons covet informatic and procedural sophistication that enables more predictable, more reproducible care. Our flagship technology, the Prone TransPsoas (PTP™) Procedure, leveraged decades of experience to advance first-generation lateral surgery with a more familiar patient position and elevated neuromonitoring. EOS imaging, the backbone of ATEC’s informatic ecosystem, provides radiographic imaging, enabling standing, full-body, global alignment assessments. We are further developing EOS technology to elevate spine care with unprecedented capabilities. Our vision is to be the standard bearer in spine. Visit our website for more information: www.atecspine.com
