DESCRIPTION OF EMPLOYER: Founded in 1901, Feesers, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feesers provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
SUMMARY: The Sales Coordinator role will work directly with the Strategic Sales Manager to manage segment-specific accounts including order entry, resolving customer service issues, out of stocks, reviewing orders placed, penetration and assist in prospecting and maintaining pipeline.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build strong customer relationships to understand their needs, tailor product offerings and remain responsive to changing customer goals, and align with Feeser’s value and products
Work directly with the Strategic Sales Manager to support prospecting efforts, identify ways to penetrate existing customers with new products and advance growth opportunities
Assist in assembling business review materials with value-focused content while addressing key supporting efforts for the customer
Assist in the monitoring and analysis of progress towards performance metrics and ways to meet budgeted goals
Enter customer orders into ERP order management
Inform customers of current promotions and events and recommend additional and complimentary products
Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.
Know the product catalog, including customer specific proprietary products, in order to assist customers with product suggestions and alternatives
Identify challenges and propose value-added solutions to be seen as a business partner to the customer
Monitor orders before the cut-off time for next day delivery
Manage each day towards exceeding team sales goals for customer orders, customer service resolutions and customer calls and provide regular updates to management on progress toward sales goals and key performance metrics
Keep the appropriate accounts’ order guides up to date with necessary changes or updates.
Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
Share market insights and customer feedback with the team to improve strategies
Adapt your communication approach by customer to best solve their challenges, staying up to date on industry knowledge to share your expertise as a trusted resource
Assist in account set up for online order entry, providing training and support as necessary to facilitate a positive customer experience.
Attend select conferences and industry events with the Strategic Sales Manager to advance your knowledge and the Company’s position in the Segment
Provide item maintenance team with relevant information to assist with Item Set-up or potential issues with key products for assigned customers
SKILLS REQUIRED:
Excellent organizational and project management skills, with a strong writing ability, math skills and attention to detail.
Effective communication and interpersonal skills and the ability to build and maintain effective working relationships with employees, management, customers, and vendors.
A proficient knowledge of Microsoft Office with the willingness to expand upon these skills through seminars and workshops.
Ability to quickly find and resolve customer inquiries
Organization and utilization of CRM system
Dependable and punctual time management skills
Empathy and the ability to take initiative for the customer
Strong problem-solving skills with the ability to creatively resolve tricky situations as a team player
Ability to work in a fast-paced environment, subject to rapid change and uncertainty
QUALIFICATIONS & EXPERIENCE:
Associate or Bachelor’s Degree (required)
A minimum of three years experience in a sales or sales support, customer service or administrative role (required)
Experience in food service or food distribution (preferred)
Experience with Microsoft Office (Required)
PHYSICAL REQUIREMENTS:
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
Ability to physically stand, bend, squat, and lift equipment up to 50 pounds.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust.
Top Skills
What We Do
What began in 1901 as a small local produce company in downtown Harrisburg, has grown into a large food distribution company employing hundreds of central Pennsylvania residents. Still family owned and operated, Feeser’s is now located on over 20 acres including 275,000 square feet of warehouse facilities with cooler, freezer and dry storage capabilities.,with service in Pennsylvania, New Jersey, Delaware, Maryland, and Northern Virginia.
For over 100 years, Feeser's and its employees have committed themselves to making customer service their highest priority.
