The Role
Supports foodservice sales operations for assigned customers and brokers by coordinating programs, orders, logistics, production planning, invoicing, rebates, deductions, and customer records. Resolves pricing and order issues, processes payments and repayment requests, maintains product information, communicates with internal and external stakeholders, and supports cross-functional projects. Requires strong analytical, organizational, communication, problem-solving, and customer service skills.
Summary Generated by Built In
Overview
The Food Service Sales Coordinator will provide direct support to a geographical region of the country comprised of our customers and brokers and share deduction and rebate management responsibilities.
Responsibilities- Communicate, maintain, and administer program details with assigned external customers/brokers
- Coordinate various activities by working cross-functionally with internal departments
- Understand our customers’ needs as well as our internal policies and procedures
- Serve as the hub for logistics, order entry, production planning, invoicing, and other internal departments
- Assist in maintaining product portfolio on Foodservice Sales database and customer portals
- Research and maintain accurate electronic records on customer deductions and related communications
- Collaborate with internal and external customers to resolve deductions or collect a payback
- Address/resolve customer order issues pertaining to (pricing, quantities, date changes, etc.)
- Complete special projects as assigned
- Attend essential training meetings and develop an understanding of all company systems and products
- Must be able to speak, listen, and effectively communicate with team members and actively participate in team/department meetings and initiatives
- Advanced analytical and problem-solving skills
- Calculate, manage, and process rebate and marketing-related payments
- Coordinate, analyze, and process deductions in coordination with peers and sales staff. Lead repayment requests and track progress
- Professionally address verbal and written interactions with customers
- Math and analytical skills necessary
- Must be detailed oriented with strong organizational skills and the ability to work well under pressure
- Ability to effectively manage multiple projects while still hitting deadlines
- Expertise in working professionally with customers, sales reps, and internal departments
- Must be able to work independently as well as part of a team
- Must be a self-starter with good work habits and attendance
- Involves extensive computer systems/software operation and regular use of office equipment
- Work is primarily sedentary
- Substantial movements (motions) of the wrists, hands, and/or fingers
- Requires the visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading
- 4-year college degree strongly preferred
- Proven experience in a sales-related field
- Must be proficient with PowerPoint, Excel, Word, etc.
Skills Required
- Proven experience in a sales-related field
- Proficiency with PowerPoint, Excel, Word, and similar office software
- Four-year college degree
- Advanced analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Ability to manage multiple projects and meet deadlines
- Professional communication with customers, sales representatives, and internal departments
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The Company
What We Do
Joy Baking Group is an independent, 100% employee-owned food manufacturer specializing in ice cream cones and related baked products. Its facilities in Pennsylvania, Arizona, Iowa, and Mexico produce cake, sugar, waffle, and specialty cones, waffle bowls, wafers, inclusions, and cookies. Practicing cone baking since 1918, the company serves customers across the United States and Mexico with products for retail and foodservice applications.
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