Join our passionate and dedicated teams who are shaping the future of sound!
The E-commerce sales coordinator is a hands-on position focused on handling day-to-day ecommerce responsibilities of our website, as well as managing sales administration of orders between L-Acoustics and its regional distribution subsidiaries. This role will be responsible for managing the
e-commerce platform including handling sales inquiries in a timely manner, uploading and modifying products, implementing pricing updates, promotions & marketing content, creating and managing online sales reporting. In addition, The E-commerce sales coordinator will be responsible for the proper administration of sales orders from L-Acoustics distribution subsidiaries, coordinating with sales, logistics, and manufacturing to ensure product quantities and delivery dates requested are met.
The main missions of the E-commerce sales coordinator are the following:
Ecommerce, Order Desk, EDI, Customer Service and Accounts Receivable
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Manage customer setup for all new Ecommerce customers
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Manages incoming orders (Ecommerce, Phone, Email, EDI).
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Review the customer's payment history prior to working on the order.
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Reviews incoming orders and contacts customers where needed to correct issues, seek clarity, or provide alternatives to minimize backorders.
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Enters orders into the ERP system.
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Tracks order progress through the operations process and help resolve any issues that may arise.
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Coordinates and books shipments through couriers and other transportation avenues.
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Prepares and sends invoices to customers they are assigned to support.
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Encourages customers to set up an Ecommerce account
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Provide frequent feedback to IT and product marketing team to enhance the customer’s online shopping experience
Customer Service
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Acts as the initial point of contact for online customer service inquiries that may be related to products, orders, mis-shipments, shortages, overages, inventory, quality, where to buy, product knowledge, how to use, or other requests originating from our ecommerce platform.
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Responsible for inputting all customer service inquiries into the company’s operating system and tracking all communications between the customer and the company through to resolution.
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Responsible to continuously look at opportunities to enhance customer experience and team’s delivery on customer service requests.
Intercompany Sales Coordination
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Handle Intercompany Sales (Internal Customer)
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Administer the sales operations (process orders received from subsidiaries, prepare documentation as required by internal customer, freight carrier and customs…).
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Coordinate with warehouse to ensure timely delivery of all orders for Internal Customers
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Prepare Sales Reports.
Join our passionate and dedicated teams who are shaping the future of sound!
Top Skills
What We Do
L-Acoustics is renowned for developing innovative sound systems and technologies that elevate the listening experience. Founded in France in 1984, L-Acoustics currently employs 800 team members worldwide, with headquarters in Paris, Los Angeles, London, and Singapore. Recognized for pioneering the line source array, L-Acoustics continues to shape the future of sound with solutions such as the L-ISA Immersive Hyperreal Sound technology, which offers 3D multi-dimensional audio. L-Acoustics also provides exceptional concert-grade sound systems and immersive sound spaces for residential and architectural environments. In recognition of introducing these groundbreaking creative technologies, L-Acoustics was named one of Fast Company’s Most Innovative Companies of 2020 and 2023.
L-Acoustics sound systems can be heard around the globe in venues like the Hollywood Bowl and the Philharmonie de Paris, at the world's top-grossing festivals such as Coachella and Tomorrowland, international special events like the World Expo 2020 and World Cup 2022, and on tour with world-class artists such as Billie Eilish, Post Malone, Arctic Monkeys, and Jacky Cheung, and in the Las Vegas residencies of Katy Perry, Adele, and more.