Sales Coordinator

Posted 4 Days Ago
Be an Early Applicant
France
Entry level
Appliances
The Role
The E-commerce Sales Coordinator manages day-to-day e-commerce activities including order administration, customer inquiries, and order tracking. They coordinate with sales, logistics, and manufacturing to ensure order fulfillment, manage the e-commerce platform, and provide customer support. Additionally, they prepare sales reports and enhance the online shopping experience.
Summary Generated by Built In

Join our passionate and dedicated teams who are shaping the future of sound!

The E-commerce sales coordinator is a hands-on position focused on handling day-to-day ecommerce responsibilities of our website, as well as managing sales administration of orders between L-Acoustics and its regional distribution subsidiaries. This role will be responsible for managing the
e-commerce platform including handling sales inquiries in a timely manner, uploading and modifying products, implementing pricing updates, promotions & marketing content, creating and managing online sales reporting. In addition, The E-commerce sales coordinator will be responsible for the proper administration of sales orders from L-Acoustics distribution subsidiaries, coordinating with sales, logistics, and manufacturing to ensure product quantities and delivery dates requested are met.

The main missions of the E-commerce sales coordinator are the following:

Ecommerce, Order Desk, EDI, Customer Service and Accounts Receivable

  • Manage customer setup for all new Ecommerce customers

  • Manages incoming orders (Ecommerce, Phone, Email, EDI).

  • Review the customer's payment history prior to working on the order.

  • Reviews incoming orders and contacts customers where needed to correct issues, seek clarity, or provide alternatives to minimize backorders.

  • Enters orders into the ERP system.

  • Tracks order progress through the operations process and help resolve any issues that may arise.

  • Coordinates and books shipments through couriers and other transportation avenues.

  • Prepares and sends invoices to customers they are assigned to support.

  • Encourages customers to set up an Ecommerce account

  • Provide frequent feedback to IT and product marketing team to enhance the customer’s online shopping experience

Customer Service

  • Acts as the initial point of contact for online customer service inquiries that may be related to products, orders, mis-shipments, shortages, overages, inventory, quality, where to buy, product knowledge, how to use, or other requests originating from our ecommerce platform.

  • Responsible for inputting all customer service inquiries into the company’s operating system and tracking all communications between the customer and the company through to resolution.

  • Responsible to continuously look at opportunities to enhance customer experience and team’s delivery on customer service requests.

 Intercompany Sales Coordination

  • Handle Intercompany Sales (Internal Customer) 

  • Administer the sales operations (process orders received from subsidiaries, prepare documentation as required by internal customer, freight carrier and customs…).

  • Coordinate with warehouse to ensure timely delivery of all orders for Internal Customers

  • Prepare Sales Reports.

Join our passionate and dedicated teams who are shaping the future of sound!

Top Skills

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The Company
HQ: Marcoussis
490 Employees
On-site Workplace
Year Founded: 1984

What We Do

L-Acoustics is renowned for developing innovative sound systems and technologies that elevate the listening experience. Founded in France in 1984, L-Acoustics currently employs 800 team members worldwide, with headquarters in Paris, Los Angeles, London, and Singapore. Recognized for pioneering the line source array, L-Acoustics continues to shape the future of sound with solutions such as the L-ISA Immersive Hyperreal Sound technology, which offers 3D multi-dimensional audio. L-Acoustics also provides exceptional concert-grade sound systems and immersive sound spaces for residential and architectural environments. In recognition of introducing these groundbreaking creative technologies, L-Acoustics was named one of Fast Company’s Most Innovative Companies of 2020 and 2023.

L-Acoustics sound systems can be heard around the globe in venues like the Hollywood Bowl and the Philharmonie de Paris, at the world's top-grossing festivals such as Coachella and Tomorrowland, international special events like the World Expo 2020 and World Cup 2022, and on tour with world-class artists such as Billie Eilish, Post Malone, Arctic Monkeys, and Jacky Cheung, and in the Las Vegas residencies of Katy Perry, Adele, and more.

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