The Role
Processes customer purchase orders, sales quotes, product releases, returns, RMAs, and invoicing documentation for parts shipments. Coordinates with account teams, customers, and warehouse contacts to verify shipping accuracy, communicate order status and delays, and maintain customer portals. Provides prompt email and phone support while managing multiple priorities with strong organization, attention to detail, and follow-through.
Summary Generated by Built In
About Beyond Key:
We are a Microsoft Gold Partner and a Great Place to Work-certified company. "Happy Team Members, Happy Clients" is a principle we hold dear. We are an international IT consulting and software services firm committed to providing. Cutting-edge services and products that satisfy our clients' global needs. Our company was established in 2005, and since then we've expanded our team by including more than 350+ Talented skilled software professionals. Our clients come from the United States, Canada, Europe, Australia, the Middle East, and India, and we create and design IT solutions for them. If you need any more details, you can get them at https://www.beyondkey.com/about.
Role Summary:
The role of the sales Coordinator is to process purchase orders/work orders for parts shipments (Reorders) for multiple retailers, update customer portals as required.
Essential Job Functions:
• Process new customer purchase orders using the company’s order processing system
• Prepare and process sales quotes for parts shipments if customer’s request
• Release product orders to meet customer requested delivery dates
• Interface with the account team to review accuracy of parts shipping
• Update customer and/or account team with order shipping status or shipment delays
• Process returns labels and RMA’s for unused product
• Attach required documents and process sales orders for invoicing
• Contribute to overall customer satisfaction by promptly answering emails and phone calls
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Uncompromised approach to and respect for confidentiality.
• Unquestionable workplace ethics.
• Professional demeanor on telephone and through email with corporate and warehouse location contacts and with all external customers.
• Own all assigned tasks
• Welcoming, positive, and inclusive attitude.
• Ability to communicate with, and work effectively through other people at all levels of the company
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Computer skills, including software used in this office (Navision, Word, Excel, Outlook, CRM).
• Ability to multi-task and prioritize effectively without continuous supervision
Education And/OR Experience:
• 1 year prior related sales support experience
• Experience in a technical or manufacturing environment is highly desirable.
Language Skills:
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to all team members and levels within the organization.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Skills And Abilities:
• Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
• Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
• Highly self-aware and open to learning about personal effectiveness in the workplace and on teams
• Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of client.
• Respect for lines of communication and internal protocols
• Constantly strive to improve performance, effectiveness of the Sales team, and ultimately the company
Skills Required
- At least 1 year of related sales support experience
- Experience in a technical or manufacturing environment
- Computer skills, including Navision, Word, Excel, Outlook, and CRM software
- Professional telephone and email communication skills
- Ability to communicate and work effectively with people at all company levels
- Highly organized, detail-oriented, and strong follow-up and follow-through skills
- Ability to multitask and prioritize effectively without continuous supervision
- Ability to read, analyze, and interpret documents and write routine reports and correspondence
- Ability to perform basic mathematical calculations involving whole numbers, fractions, decimals, rates, ratios, and percentages
- Ability to apply common-sense understanding and handle standardized problems involving several variables
- Respect for confidentiality and workplace ethics
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The Company
What We Do
Beyond Key is a global IT services and consulting company that helps organizations modernize and transform through Microsoft 365, Dynamics 365, cloud, business intelligence, data, artificial intelligence, automation, and custom software development. It delivers enterprise web, mobile, and cloud applications, integrations, and consulting, serving clients across the United States, Canada, Europe, Australia, and other markets as a long-term technology partner.
