The Role
Drive sales conversions for a domestic-worker marketplace by responding to inbound employer and worker enquiries, converting employers into paying clients, onboarding and qualifying domestic workers, matching both sides, following up on incomplete payments or registrations, tracking conversion metrics, and resolving objections. The role requires rapid, persuasive communication across WhatsApp and phone, consistent follow-up, and responsiveness in a remote, fast-paced environment.
Summary Generated by Built In
We are hiring a Sales & Conversion Executive to drive growth for a Social Service Company. A platform connecting
families with trusted domestic workers.
This role is focused on converting inbound enquiries into paying clients (employers) and
onboarding serious, job-ready domestic workers.
You will be responsible for managing conversations, following up on leads, and ensuring that
both sides of the marketplace are actively engaged and converted.
Key Responsibilities:
- Respond promptly to all inbound enquiries from employers and domestic workers (via
WhatsApp, calls, and other channels)
- Convert employer enquiries into paid bookings by guiding them through the process and
addressing concerns
- Onboard and qualify domestic workers, ensuring they are serious, available, and ready to work
- Follow up consistently with leads who have not completed payment or registration
- Match employers with suitable domestic workers and coordinate next steps
- Maintain clear communication with both parties until successful placement or onboarding
- Track daily conversations, conversions, and outcomes
- Escalate issues or objections that prevent conversion
Key Performance Indicators (KPIs):
- Lead response time (target: under 5–10 minutes)
- Conversion rate of employer enquiries to paying clients
- Number of domestic workers successfully onboarded and active
- Follow-up consistency and closure rate
- Daily/weekly revenue contribution
Requirements
- Proven experience in sales, customer service, or lead conversion (preferably via WhatsApp or
phone)
- Strong communication and persuasion skills
- Ability to follow up consistently without being prompted
- Highly responsive and able to manage multiple conversations at once
- Results-driven with a strong focus on closing deals
- Comfortable working in a fast-paced, remote environment
- Familiarity with service-based or marketplace businesses is a plus
- Must be available and responsive during working hours and occasionally on weekends when
required
- Flexibility is important due to the nature of the business
Compensation:
Benefits
- Base salary + performance-based commission on successful conversions
- Incentives tied to revenue and successful placements.
This role is critical to the growth of the Company. We are looking for someone who takes ownership,
moves fast, and is committed to delivering results.
Skills Required
- Proven experience in sales, customer service, or lead conversion, preferably via WhatsApp or phone
- Strong communication and persuasion skills
- Ability to follow up consistently without prompting
- Highly responsive and able to manage multiple conversations simultaneously
- Results-driven with a strong focus on closing deals
- Comfortable working in a fast-paced, remote environment
- Familiarity with service-based or marketplace businesses
- Available and responsive during working hours and occasionally on weekends
- Flexibility due to the nature of the business
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The Company
What We Do
ACR Global, the brand name of Afconrecruit Ltd, is a consulting firm that helps African businesses grow through business ecosystems, organizational structures, recruitment, outsourcing, and team-performance optimization. It connects African organizations with international markets and opportunities, while supporting franchise expansion, mergers, acquisitions, talent development, and trade. The company began as a recruitment firm and has evolved into a broader African economic-development and business-growth partner.
