CCH Tagetik, part of the Wolters Kluwer's Corporate Performance & ESG division, is seeking a highly driven and commercially minded Sales Business Retention Representative to manage and execute contract renewals across our Italian customer base. This role is pivotal in securing recurring revenue through strategic price negotiations, churn mitigation, and effective pipeline management.
You will:
Lead renewal negotiations with Italian clients and resellers, ensuring annual price increases are applied in line with company policy.
Proactively manage renewal pipeline, maintaining high levels of organization and prioritization across accounts.
Engage with senior client stakeholders to discuss contract terms, pricing adjustments, and renewal strategies.
Mitigate churn by recalculating license fees based on current price lists to offset reductions in software usage.
Independently manage the full renewal cycle, from initial outreach to contract closure.
Maintain accurate forecasting and reporting of renewal performance and pipeline health.
Collaborate cross-functionally with Sales, Finance, and Legal to ensure smooth execution of renewal agreements.
Ensure compliance with internal pricing and discounting guidelines.
Your profile:
Proven experience in B2B renewals management, preferably in a SaaS or technology environment.
Strong commercial acumen and negotiation skills, with a track record of driving revenue through renewals.
Ability to communicate effectively with senior-level client stakeholders.
Fluent in Italian and English.
Highly organized, self-motivated, and capable of working independently.
Proficiency in CRM tools (preferably Salesforce) and renewal tracking systems.
Strong analytical skills to assess churn risk and pricing impact.
Education: Bachelor’s degree
What do we offer you at CCH Tagetik part of Wolters Kluwer?
Flexible working hours where you can start between 8:00 and 10:00 and flexible working policy (3 days a week from home, 2 days a week in the office).
English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy.
Possibility of certification paths.
Development plans to help you steering your career path.
Annual performance and salary reviews.
Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.
#LI-Hybrid
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
