Sales Automation Specialist

Job TitleSales Automation Specialist

Job Description

We’re looking for a Sales Automation Specialist (DMS-SFA Manager) to join our Commercial Operations Team.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we are transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

The sales automation specialist is responsible for management and adoption of the overall sales IT infrastructure in conjunction with vendor teams. This involves smooth running of the applications, understanding requirements and getting necessary changes done and driving the usage of the tools. DMS & SFA are the key enabler in driving secondary sale for Signify India hence this role will be critical in achieving this objective.

What you will do

• Oversee the development and managing DMS & SFA Platforms, ensuring that it meets user needs and technical requirements.
• Collaborate with cross-functional teams to align platform development with business goals and priorities.
• Lead adoption of DMS & SFA, responsible for managing the DMS and SFA operations. Oversee a large team of vendor support professionals to ensure that user inquiries are addressed and resolved within the specified time frame.
• Gather user feedback to inform platform development and enhancement.
• Develop and manage platform roadmaps, timelines, and development.
• Manage platform development teams, providing guidance, coaching, and support as needed.
• Communicate platform development progress, challenges, and results to stakeholders and senior management.
• Stay up-to-date with emerging trends, technologies, and industry best practices related to platform development and management.
• Develop and conduct sales analytics using business applications (tools) data to translate them into actionable sales & marketing actions. Review and communicate findings and recommendations to senior management.

Your Qualifications and Skill set

• Bachelor’s degree in technology, business management, or a related discipline.
• 5 to 10 years of proven track record in a sales automation, commercial operations, IT product management or channel marketing (distribution channel) role in a fast-paced industry.

Key Competencies:

• Stakeholder management & influence
• Commercial savviness; clear understanding of sales team structures & KPIs
• Strong metrics orientation and data analysis skills
• Understands Technology/Software
• Process development & optimization

What you will get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

Who we are.

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy- efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world. We’re operating in 74 countries with 32,000 people worldwide.