Job Title: Retail Associate Department: Durango Retail Store
Location: Durango, CO Status: Regular, Part-Time
FLSA Category: Non-Exempt Reports to: Store Manager
Direct Reports: 0 Level: Entry
Pay Range: $15.00-$15.00 per hour Relevant Work Experience: 1+ years
Schedule: Flexible, Evenings, Weekends Travel: N/A
POSITION SUMMARY: The Retail Associate assists customers with purchasing merchandise while providing excellent customer service and maintaining a welcoming retail environment.
ESSENTIAL FUNCTIONS:
- Provide excellent customer care including greeting and sampling every customer, informing every customer of store promotions, and demonstrating knowledge of product.
- Take phone and in-person orders from customers and fulfill product orders.
- Operate point of sale register in an accurate manner, ensuring proper and consistent usage of discount and promotion buttons, and maintaining accurate cash and sales balances.
- Stock, merchandise, and rotate product to ensure quality standards and sufficient supplies are maintained.
- Cook and/or hand dip store made product to meet store requirement and order demands.
- Perform cleaning duties in compliance with food safety standards and to demonstrate a high level of store appearance and cleanliness.
- Miscellaneous department related tasks as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Ability to demonstrate positive morale and attitude and demonstrate a high level of customer service at all times.
- Must be able to carefully follow written and/or verbal instructions.
- Must be able to follow cooking instructions.
- Must be able to visually inspect product and supplies to meet quality standards.
- Must work well under pressure and meet deadlines.
- Must be able to move throughout the shift including behind customer counters, around cooking tables and in stock room, frequently lift up to 25 pounds, occasionally lift up to 50 pounds, bend, reach away from the body and above waist level, and grasp small objects, with or without reasonable accommodation.
- Ability to operate point of sale register and handle all forms of payment in an accurate manner.
BENEFITS:
- Flexible Schedule
- Professional Development Opportunities
- Employee Purchase Discounts
Skills Required
- 1+ years relevant work experience
- Demonstrate positive morale, attitude, and high level of customer service
- Ability to carefully follow written and verbal instructions
- Ability to follow cooking instructions and prepare store-made product
- Ability to visually inspect product and supplies to meet quality standards
- Ability to work well under pressure and meet deadlines
- Ability to move throughout shift, including behind counters, around cooking tables and in stock room
- Ability to frequently lift up to 25 pounds and occasionally up to 50 pounds; bend, reach, and grasp small objects
- Ability to operate point of sale register and handle all forms of payment accurately
What We Do
Rocky Mountain Chocolate Factory, Inc. is a leading franchiser of a premium chocolate and confectionary retail store concept. As America’s Chocolatier™, the Company has been producing an extensive line of premium chocolates and other confectionery products, including gourmet caramel apples, since 1981.
