Sales Associate
Job Title:
Sales Associate
Location:
Durango, CO – downtown store
Department:
Retail Store
Status:
Regular, Part-Time
Reports To:
Store Manager
FLSA Category:
Non-exempt
Direct Reports:
0
Level:
Entry
Relevant Experience:
6+ months
Salary Range:
$15/hour
Position Summary
The Sales Associate assists customers with purchasing merchandise while providing excellent customer service and maintaining a welcoming retail environment.
Key Responsibilities
The Sales Associate will be expected to consistently deliver outstanding outcomes in the following areas:
- Greets and interacts with customers, with attention to sampling and cross-selling.
- Consults with customers to understand their needs and preferences related to making a purchase.
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
- Answers customers’ questions about products and merchandise.
- Assists customers with purchase decisions and encourage them to return.
- Collects payments and accurately operates a POS system.
- Processes returns and exchanges.
- Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders as needed.
- Cooks and/or hand dips store made product to meet store requirement and order demands.
- Assist with maintaining a clean, organized, and well-stocked retail environment.
- Must be punctual and reliable for all scheduled shifts.
- Performs other department related duties as assigned.
This role requires strong retail sales execution and front-line leadership while delivering a high-quality customer experience. Success in this role depends on strong communication, organizational skills, product knowledge and the ability to meet or exceed sales goals in a fast-paced environment.
Education, Experience & Skills
- High school diploma or equivalent, preferred.
- 6+ months retail experience, preferred.
- Excellent verbal communication and active listening skills.
- Excellent sales and customer service skills.
- Ability to anticipate customers’ needs and recommend appropriate merchandise.
- Ability to operated or quickly learn the store’s point-of-sale system.
- Ability to work independently and as part of a team.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the store's point-of-sale system.
Physical Environment
- Ability to work independently during slower business periods when required.
- Prolonged periods standing and walking in a fast-paced retail space.
- Must be able to move throughout the shift including behind customer counters, around cooking tables and in stock room, frequently lift up to 25 pounds, occasionally lift up to 50 pounds, bend, reach away from the body and above waist level, and grasp small objects, with or without reasonable accommodation.
Benefits
- Professional Development
- Flexible Schedule
- Employee Purchase Discounts
Skills Required
- 1+ years relevant work experience
- Demonstrate positive morale, attitude, and high level of customer service
- Ability to carefully follow written and verbal instructions
- Ability to follow cooking instructions and prepare store-made product
- Ability to visually inspect product and supplies to meet quality standards
- Ability to work well under pressure and meet deadlines
- Ability to move throughout shift, including behind counters, around cooking tables and in stock room
- Ability to frequently lift up to 25 pounds and occasionally up to 50 pounds; bend, reach, and grasp small objects
- Ability to operate point of sale register and handle all forms of payment accurately
What We Do
Rocky Mountain Chocolate Factory, Inc. is a leading franchiser of a premium chocolate and confectionary retail store concept. As America’s Chocolatier™, the Company has been producing an extensive line of premium chocolates and other confectionery products, including gourmet caramel apples, since 1981.
