The Position
Vince, is seeking dynamic, customer-focused Full-Time Sales Associate to join our new retail concession shop within Harvey Nichols Knightsbridge.
As a Sales Associate, you will play a key role in driving sales and building meaningful relationships with our customers. We’re looking for high-energy, enthusiastic individuals with a passion for fashion and providing exceptional service. In this role, you’ll have the opportunity to engage with customers, understand their needs, and offer tailored recommendations, ensuring they have a memorable shopping experience.
You will also be responsible for continuing client engagement beyond the initial transaction, capturing key customer information, and following up through phone, email, and written communication. Additionally, you’ll help maintain the store’s visual and housekeeping standards, ensuring the store always looks its best. Proficiency in operating the point-of-sale (POS) system and email communication tools is required.What You’ll Be Responsible For:
- Achieve and exceed personal sales and productivity goals set with the Store Manager
- Demonstrate a thorough understanding of product features and benefits to maximize sales opportunities
- Build strong relationships with clients by understanding their preferences and providing tailored recommendations
- Develop lasting customer relationships by following up with personalized communication via phone, email, and written contact
- Maintain high visual and housekeeping standards within the store
- Operate the POS system and email system effectively to support sales and customer engagement
- Support concession performance by reviewing sales trends and collaborating with the team to drive results
- Manage client books and practice effective clienteling to foster long-term customer loyalty
- Safeguard the store’s inventory through adherence to loss prevention policies
- Follow store operational policies and procedures to ensure smooth daily operations
Qualifications/Experience We’re Looking For:
- 2 years retail sales experience is preferred
- Highly motivated, sales-driven, and goal-oriented with a passion for helping others
- Positive, high-energy, and friendly personality with a genuine love for engaging with customers
- Strong verbal and written communication skills that foster effective customer interaction and teamwork
- Computer proficiency, including experience with retail POS systems, Microsoft Word, Excel, and email
V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.
Skills Required
- Two years of retail sales experience
- Strong motivation, sales orientation, and goal-oriented approach
- Passion for helping customers and engaging with people
- Strong verbal and written communication skills
- Computer proficiency, including retail POS systems, Microsoft Word, Microsoft Excel, and email
What We Do
Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease. Known for a range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, home, fragrance, and handbags. Vince products are sold in prestige locations worldwide. Headquartered in New York and Los Angeles, the Company operates 48 full-price retail stores, 15 outlet stores and its e-commerce site, vince.com. Vince is searching for talent with passion, creativity, and entrepreneurial spirit to contribute to the future development of the brand. As a company, Vince is committed to offering employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.
