Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
A Chloe Supervisor is: 1. A Client Relationship Owner- Delivers exceptional Customer Service and takes pride in developing long-term relationships.
- Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
- Has at heart to offer excellent customer service and deliver strong business performance.
- Uses all Omnichannel services available to grow sales.
- Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
- Actively completes trainings and participates in all commercial activities set by the Boutique Management
- Is aware of local trading environment and competitors‘ activities.
- Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
- Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
- Implements all guidelines related to store and BOH management and participates in inventories.
- Supports and follows up with clients up to ensure impeccable after sales service.
- Complies with established Richemont policies and standards.
#Richemont #WeCraftTheFuture
Skills Required
- Deliver exceptional customer service and develop long-term client relationships
- Use CRM and clienteling tools to complete outreach and CRM tasks within given timeframes
- Consistently capture client data and manage a customer portfolio (including VVICs and VICs)
- Utilize omnichannel services to grow sales and meet individual/store KPIs
- Actively participate in trainings and commercial activities set by Boutique Management
- Maintain impeccable store environment, back-of-house standards, and personal grooming
- Support inventories and follow up on after-sales service to ensure client satisfaction
- Comply with Richemont policies, standards, and store guidelines
- Monitor local trading environment and competitor activities
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
