Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.
A Bit About Us
At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.
We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.
Why Trek?
We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.
Competitive Pay and Bonus Opportunities
Supportive, Team-Driven Culture
Ongoing Training and Career Development
Wellness and Mental Health Focus
Exclusive Staff Discounts
Community Involvement
Fun, Energetic Work Environment
About the Role
As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.
Sales & Hospitality
Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
Utitlize Lead Lists to stay engaged with customers and drive sales.
Participate in daily huddles and debriefs to stay aligned with the team.
Make customer-focused decisions and do the right thing to create positive experiences.
Respond to phone calls and store emails with professionalism and helpfulness.
Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.
Product Knowledge
Learn about Trek bikes, components, apparel, and technology.
Maintain Trek University Guide Status by completing required learning modules and continuing education.
Store Operations
Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.
Execute responsibilities as directed by the Store Manager.
Wear the Trek uniform and present yourself to Trek’s professional standard.
When Not with Customers, You’ll Help:
Complete the Daily Task List.
Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
Perform weekly Cycle Counts for inventory accuracy.
Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
Keep the showroom and back-of-house clean, organized, and efficient.
What We’re Looking For
You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.
You bring:
A positive, can-do attitude
Excellent communication and teamwork skills
A desire to grow through feedback and learning
Problem-solving skills and customer-first thinking
Attention to detail and reliability
Basic computer proficiency
Ready to Ride with Us?
If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!
Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/
Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.
Skills Required
- Positive, can-do attitude
- Excellent communication and teamwork skills
- Desire to grow through feedback and learning
- Problem-solving skills and customer-first thinking
- Attention to detail and reliability
- Basic computer proficiency
- Ability to operate Ascend POS and complete end-of-day cash-up
- Willingness to learn product knowledge and complete Trek University modules
- Ability to assemble or pre-assemble bikes and assist preparing bikes for service
Trek Bicycle Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trek Bicycle and has not been reviewed or approved by Trek Bicycle.
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Healthcare Strength — Healthcare coverage extends to employees working 20+ hours, with medical, dental, vision, PPO/HDHP options, FSAs, and access to on-site or virtual wellness resources. Feedback suggests these offerings are considered robust, with amenities like an on-site clinic, gym, counseling, and wellness initiatives complementing core coverage.
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Retirement Support — A 401(k) match (reported up to 6%) and an Employee Stock Ownership Program after one year provide meaningful long-term financial support. Profit sharing and stock bonuses are also described as part of the package.
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Parental & Family Support — Full-time retail roles include 12 weeks of fully paid maternity leave alongside paid holidays and vacation time. Feedback suggests these leave policies support work-life balance and family needs.
Trek Bicycle Insights
What We Do
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers
