Summary:
The Sales Associate is an entry level position that is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The Sales Associate is also responsible for tactical communication with customers along with resolution of issues.
Essential Job Duties:
Entry of orders into SAP
Ensure special pricing is set up properly for orders with price exceptions
Communicate with customers and merchandising to resolve issues with orders.
Communicate tracking and ETAs to customers
Prioritize and escalate orders as necessary to meet customer expectations
Provide visibility to customers to deliver an improved customer experience.
Proactively identify potential obstacles with orders to ensure smooth flow.
Complete Price/Cost adjustments as necessary.
Deliver a “wow” experience to ScanSource customers by going over and above in our communication and effort to satisfy their needs.
Reporting Relationships
Direct supervision from Sales Manager
Credentials:
Required:
4 year college degree or equivalent work experience
Prior customer service experience
Strong organizational skills
Track record of achievement and results orientation
Strong verbal and written communication skills
- Excellent negotiation skills
- Ability to work 8AM - 5PM (Arizona) or 10AM - 7PM (Greenville)
Preferred:
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience
Physical Requirements:
Ability to sit a computer terminal for long periods of time
Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position
Ability to lift 25 pounds
Ability to travel 20%
- Ability to operate office equipment
Compensation:
Total Compensation: $40,000 - $45,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 4 year college degree or equivalent work experience
- Prior customer service experience
- Strong organizational skills
- Strong verbal and written communication skills
- Excellent negotiation skills
- Ability to work 8AM - 5PM or 10AM - 7PM
- Proficiency in foreign language (Spanish, Portuguese, French, German)
- SAP Experience
What We Do
ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity and cloud. Our partners include value-added resellers (VARs), sales partners or agents, independent sales organizations (ISOs), and independent software vendors (ISVs). We are proud of the relationships we build with our partners, and we strengthen these bonds through transparency that leads to immense trust. Since the very beginning, we have concentrated on being the best-possible, technology provider for our partners. One that builds on that foundation of relationships, goes the extra mile, and isn’t afraid to take a leap into an evolving – sometimes unknown – future. As the channel has evolved, so have we to better serve our partners. We continue to grow our offerings, investing in the key assets and capabilities that have expanded our routes to market, launched us into new technology segments, and developed our professional services capabilities, all while continuing to deliver the solutions our partners needs to be successful. Our goal? Empowering our partners by giving them more to sell. And helping them grow their businesses and strengthen relationships with their customers. Because the global marketplace is more customer-centric than ever before. And so are we.
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