We are seeking an enthusiastic and customer-focused individual to join our Balsam Hill Studio retail store in Laguna Beach, CA. In the part-time Sales Associate role, you will help ensure our customers experience the magic of Balsam Hill in an inspired holiday setting.
The Sales Associate supports the store management team by delivering exceptional customer experience, contributing to sales performance, and consistently executing store standards. From engaging customers and demonstrating effective selling behaviors to supporting merchandising, inventory, and daily operations, the Sales Associate plays an important role in the success of Balsam Hill Studio. We are especially excited about candidates who enjoy connecting with customers, working toward sales goals, and contributing to a positive, high-performing store team!
What you’ll do:
- Greet and assist customers to understand their needs and recommend the right products
- Help the store hit sales goals by making the most of each customer interaction
- Follow daily priorities and act on feedback from store leaders to keep things running smoothly
- Keep the sales floor clean, stocked, and visually appealing throughout your shift
- Handle transactions, process shipments, organize stock, and assist with opening and closing tasks accurately
- Share customer feedback and observations with leadership to help improve the store experience
- Follow company policies around safety, inventory, and loss prevention
- Be a positive, collaborative team member who puts customers first
What you bring to the table:
- 1+ years of retail or customer-facing experience preferred
- Experience in specialty, boutique, luxury, gift, home, or visual-led retail is a plus
- Customer-focused with an interest in creating positive, personalized shopping experiences
- Strong communication and selling skills with the ability to understand customer needs and recommend products
- Comfortable working toward sales goals and contributing to store performance
- Organized, dependable, and able to prioritize in a fast-paced retail environment
- Collaborative, open to feedback, and willing to learn and adapt
- Comfortable using iPads, point-of-sale systems, and basic computer tools
- Flexible and willing to support merchandising, inventory, operations, and other store needs
Physical Requirements:
- Must be able to work onsite at the Laguna Beach store
- Ability to lift, bend, kneel, and climb
Notes: The Sales Associate role is a part-time, in-person position expected to be under 20 hours per week. Scheduling will flex with the store's seasonal operating hours — higher during peak summer and holiday seasons, lower in Q1.
About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.
Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. Our new Balsam Hill Studio in Laguna Beach, CA will feature handcrafted ornaments inspired by coastal Southern California — a premium keepsake to remember a special trip.
The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.
- Check out our flagship brand, Balsam Hill: balsamhill.com
- Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
- Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
- Glassdoor: https://bit.ly/balsambrands-glassdoor
The pay rate for this position is: $29.00 per hour.
At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Skills Required
- 1+ years of retail or customer-facing experience
- Customer-focused approach and interest in personalized shopping experiences
- Strong communication and selling skills
- Ability to understand customer needs and recommend products
- Comfort working toward sales goals
- Organized, dependable, and able to prioritize in a fast-paced retail environment
- Collaborative, open to feedback, and willing to learn and adapt
- Comfort using iPads, point-of-sale systems, and basic computer tools
- Flexibility to support merchandising, inventory, operations, and other store needs
- Ability to work onsite at the Laguna Beach store
- Ability to lift, bend, kneel, and climb
Balsam Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Balsam Brands and has not been reviewed or approved by Balsam Brands.
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Healthcare Strength — Health coverage is described as generous, including fully covered employee medical premiums in listed plans, broad plan choices, and added features like infertility coverage and HSA funding. Mental health/EAP and disability/life protections further reinforce everyday coverage.
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Leave & Time Off Breadth — Time off includes PTO that increases with tenure, a separate paid annual shutdown week, and a long‑tenure sabbatical. These elements extend recharge time beyond standard offerings.
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Affordable Benefits — The employer covers the full employee premium on medical and a high share for dependents in current postings, lowering out‑of‑pocket costs. This affordability raises the overall value of total rewards even when base pay is the focus.
Balsam Brands Insights
What We Do
Balsam Brands is a multi-brand E-Commerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy environment. The company has been the recipient of multiple awards, including: • Forbes Magazine: America’s 25 Best Small Companies (2016) • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015) • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015) • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)
