Position Sales Assistant
Reports To General Manager/Store Manager/Assistant Manager/Supervisors
Overview
As a Sales Assistant you will support the sales team and front of house operational functions. Front of house functions include, but are not limited to, greeting customers, maintaining salesfloor standards, answering phones, and assisting sales team with client interactions. Your role is to support the goal of providing a best-in-class customer service experience.
Core Competencies
Personal and Interpersonal Skills
Authentic
Composure
Customer Focus
Ethics and Values
Integrity and Trust
Interpersonal Savvy
Listening
Peer Relationships
Relationship with Manager/Mentor
Self-Knowledge
Energy and Drive
Drive for Results Strategic Skills
Solution Oriented Operating Skills
Time Management
Key Roles and Responsibilities
Customer and Brand Experience
Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Support a best-in-class level of customer service through extensive product knowledge and operational ownership
Partner with the sales team to provide exemplary customer service
Assist with floor sets, window changes and other merchandising expectations as needed
Assist with POS, customer repairs, dry-cleaning, and alterations processes
Maintain a one company/one experience perspective in all customer service interactions
Understand and exemplify the rag and bone brand philosophy and lifestyle
Emulate the brand aesthetic and embody and strong sense of fashion
Maintain Operational Excellence
Policy and Procedure
Maintain a knowledge and understanding of all Policy and Procedure
IT Systems
Have proper understanding of BOH/FOH IT systems
Accurately process Point of Sale transactions
Assist with PR requests, consignment and stylist’s pulls
Assist with client services i.e. quality guaranteed, order status, alterations, messenger
Follow loss prevention procedures
Personal Excellence
Consistently act within the core values of rag and bone
Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Identify opportunities to support the team in delivering best in class customer service
Ability to receive feedback from management and peers
Experience/Capabilities
Previous experience in retail stock, logistics, and/or customer service preferred
Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
Availability to work per the needs of the business
Skills Required
- Ability to lift at least 30 pounds and perform physical activities including carrying, pushing, pulling, squatting, kneeling, twisting, turning, climbing, crawling, reaching, and bending
- Availability to work according to the needs of the business
- Previous experience in retail stock, logistics, and/or customer service
What We Do
Interested in joining one of the most dynamic fashion brands in the world? To view and apply to all headquarter and retail jobs at rag & bone, please visit our website and careers page: http://www.rag-bone.com/careers From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic. Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy. With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style. In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA). rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections. rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.
