Sales Assistant - (Field Sales)

Organizations everywhere struggle under the crushing costs and complexities of

“solutions” that promise to simplify their lives. To create a better experience for their

customers and employees. To help them grow. Software is a choice that can make or

break a business. Create better or worse experiences. Propel or throttle growth. Business

software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional

customer and employee experiences. Our enterprise-grade solutions are powerful, yet

easy to use, and quick to deliver results. Our people-first approach to AI eliminates

friction, making employees more effective and organizations more productive. Over

72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony

Music, trust Freshworks’ customer experience (CX) and employee experience (EX)

software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks

employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Summary:

We are seeking a highly motivated and detail-oriented Sales Assistant to support our Account
Managers (AMs) based in our Chennai office. This role is pivotal in enhancing commercial
efficiency by contributing to the preparation of proposals, renewals, and customer engagements.
The ideal candidate will be a proactive team player with a strong understanding of sales
processes, excellent communication skills, and the ability to collaborate effectively across teams
and with customers.

Key Responsibilities:
● Commercial Support: Work closely with Account Managers to create, revise, and
finalise commercial proposals and renewal documents that are tailored to customer
needs while remaining compliant with internal guidelines.

● Customer Interaction: When required, engage directly with customers to clarify
proposal elements, address queries, and help move opportunities forward. Exceptional
verbal and written communication skills are essential.

● Complex Deal Structuring: Support the design of commercial offerings by analysing
customer requirements and suggesting tailored, value-driven solutions. Contribute
creative ideas for bespoke or non-standard proposals.

● Internal Coordination: Collaborate with internal teams such as Billing, Account
Receivable, Contracts etc to ensure all contracts, proposals and renewals adhere to
company policies and compliance standards, while balancing customer priorities.

● Process Execution: Develop a solid understanding of end-to-end sales and renewal
processes, ensuring accurate and timely execution that meets both customer and
internal stakeholder expectations.

● Data Analysis & Tools Proficiency: Utilise Excel and Google Sheets to generate cost
estimates, revenue projections, and custom pricing models. Strong capability with
formulas, pivot tables, and data analysis is required.

● Multi-tasking & Time Management: Manage multiple deliverables, timelines, and
communications in a fast-paced environment. Strong organisational and time
management skills are essential.

● Sales Initiatives: Leverage product adoption data to generate insights and intents for
suggesting upsell/cross sell initiatives to Account Managers

● Product Knowledge: Gain and apply a solid understanding of Freshworks’ suite of
products, plans, and pricing. Use this knowledge to clearly communicate value to
customers and support AMs in strategic conversations.

● 4+ years in a sales support, commercial operations, or inside sales role (ideally within
the SaaS or technology sector) - Preferred

● Proficient in Microsoft Excel and Google Sheets

● Excellent interpersonal and communication skills

● Detail-oriented with strong organisational skills

● Ability to work under pressure and adapt to a dynamic environment

● Comfortable understanding and contributing to complex commercial structures

Why Join Us?
This is an exciting opportunity to join a high-performing sales environment where you’ll work
alongside experienced Account Managers and contribute directly to customer success and
revenue growth. You will gain hands-on exposure to fast-paced, strategic sales processes,
offering you invaluable insights and experience that can serve as a stepping stone to future
roles across the wider Go-To-Market (GTM) function, including sales, customer success,
revenue operations, or commercial strategy. If you're looking to grow your career in a
collaborative and impactful commercial team, this is the role for you.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.