The Role
Provide friendly customer service in a fast-paced food retail store: handle cash transactions, restock and rotate products (FIFO), maintain food hygiene and store presentation, assist customers, manage stock levels, and support day-to-day store operations while complying with health and safety standards.
Summary Generated by Built In
** Please make sure you have the correct Right to Work Permissions **
**This role needs someone fully flexible, working 5 days out of 7 **
You already know M&S for amazing food and uncompromising quality, but we need to keep on surprising our customers with all the ways we can support them in store – could this be you?
With experience in providing friendly, efficient customer service in a fast-paced food retail environment. Skilled in handling cash transactions, restocking shelves, maintaining high standards of cleanliness and food hygiene, and assisting customers with product selection with a positive attitude always working towards making welcome recommendations and improving sales. . Reliable, approachable, and able to work well both independently and as part of a team to ensure a positive shopping experience and meet sales targets.
**This role needs someone fully flexible, working 5 days out of 7 **
You already know M&S for amazing food and uncompromising quality, but we need to keep on surprising our customers with all the ways we can support them in store – could this be you?
With experience in providing friendly, efficient customer service in a fast-paced food retail environment. Skilled in handling cash transactions, restocking shelves, maintaining high standards of cleanliness and food hygiene, and assisting customers with product selection with a positive attitude always working towards making welcome recommendations and improving sales. . Reliable, approachable, and able to work well both independently and as part of a team to ensure a positive shopping experience and meet sales targets.
There are lots of ways you can discover your potential at M&S. You just must put your all into every moment, for every customer.
Key Responsibilities
- Provide friendly, knowledgeable customer service and assist shoppers with product selection
- Maintain high standards of food hygiene, cleanliness, and safety at all times
- Stock shelves, rotate products, and ensure correct date checking (FIFO)
- Handle transactions accurately using tills and payment systems
- Monitor stock levels and report shortages or quality issues
- Ensure displays are attractive, well-organised, and fully stocked
- Comply with company policies, health & safety, and food safety regulation
- Deal with customer queries, feedback, and complaints professionally
- Support team members and contribute to smooth daily store operations
Skills, Knowledge and expertise
· Strong customer service and communication skills
· Ability to work in a fast-paced environment
· Cash handling and basic numeracy skills
· Knowledge of food hygiene and safety standards
· Attention to cleanliness and presentation
· Teamwork and cooperation
· Time management and organisation
· Ability to restock and rotate products correctly
· Problem-solving and handling customer queries or complaints
· Reliability, punctuality, and a positive attitude
Benefits
- Competitive Salary
- Discount card for all our brands with a secondary card holder.
- 4 weeks holidays increasing with length of service
- Opt in Contributory Pension Scheme
- Opt in healthcare scheme
- Discount in local restaurants, gyms and much more
- Supportive team environment
- Opportunities for skill development
- Career progression
About
Sandpiper is an international food and retail service operator with 18 stores across three territories. We are proud to be a franchise partner with of the worlds best brands.
Skills Required
- Right to work authorization
- Full flexibility to work 5 days out of 7
- Experience providing customer service in a fast-paced food retail environment
- Cash handling and till/payment system experience
- Knowledge of food hygiene and safety standards
- Ability to restock shelves, rotate products correctly (FIFO) and monitor stock levels
- Maintain high standards of cleanliness, presentation, and safety
- Strong communication, teamwork, and ability to work independently
- Time management and organisational skills
- Ability to handle customer queries, feedback, and complaints professionally
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The Company
What We Do
SandpiperCI is an international retail and food service operator that primarily operates franchises of British chain stores, including supermarkets, convenience stores, and forecourts, offering products ranging from food and clothing to homeware and hospitality.
