Sales and Customer Success Enablement Associate, LATAM

This hybrid position requires two days per week in our Denver office.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

This is a learning consulting role for a high-energy candidate with a track record for executing Sales & CS performance programs. The successful candidate will have experience in working with executives and stakeholders across matrix organizations to consult, define and execute on strategic learning programs. The candidate must demonstrate proficiency in speaking with leaders, analysis of data and visualization with high impact presentation skills. This role will liaise with the LATAM head of Sales & CS Leader to lead innovative programs with performance measurement for the Udemy Sales & CS community based in Latin America.  These regional programs will be leveraged in multiple platforms and for different audiences and will be tightly aligned with global programs.

What you'll be doing

• Engage directly with the head of Sales & CS and LATAM operations.  Understand the nuances of selling and consulting in the region.  Create and execute learning programs to drive increased field productivity, increased ability to position Udemy’s evolving portfolio and strategy, improved field operating margins, increased pipeline capabilities and improved transition of opportunities to sales.
• Act as a trusted advisor to extended enablement team and business leadership to assess the field’s skills to target performance improvements at the global and regional and team level and tie that to performance improvement plans.
• Create a learning vision that delivers a strong performance driven learning experience for our LATAM field, offering personalized learning, in multiple modalities, for ease of consumption and preferred learning styles.
• Develop and execute high impact, targeted programs with strong Net Promoter Scores, learning assessments and drive adoption of the programs.
• Understand and utilize a data driven approach to field performance initiatives, leveraging the extensive suite of enablement programs where appropriate.
• Drive clear business impact from every program with strong analysis of performance tied to learning program consumption.
• Input to Asana to ensure the Field Dashboard is up to date for tracking & impact measurement.  Create a LATAM enablement calendar and own a monthly LATAM Field Readiness Council.
• Liaise with cross functional teams (marketing, operations, HR, product) to ensure programs are relevant and timely.

What you’ll have

• 3+ years professional experience in sales development or sales enablement
• Knowledge of adult corporate learning theories
• Spanish and/or Portuguese fluency is an advantage
• Understand cultural nuances of selling in LATAM
• Record of driving innovative, creative concepts from strategy to execution
• Understand sales performance metrics and best measurement approach
• Ability to think strategically and execute with attention to detail
• Strong customer-facing skills and experience
• Experience partnering with C level executives

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

• Transgender Benefits: Expanded medical coverage for gender-affirming care

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

• Holidays: Twelve paid holidays throughout the year

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