Jobs at Coursera + Udemy

Manage a portfolio of 150+ enterprise SaaS renewals, drive on-time retention and dollar-over-dollar renewals, negotiate terms with procurement, prepare proposals and contracts, collaborate with sales, customer success, finance and legal, forecast in SFDC, and promote upsells alongside account executives.

The Senior Sales & Solutions Engineer will assist Account Executives in driving enterprise sales, managing technical evaluations, and ensuring customer satisfaction through effective solutioning and communication.

Manage complex customer escalations and mentor Tier 1/2 associates while leading operational projects (vendor/content/wiki management, readiness, process improvement). Use data and cross-functional collaboration to drive insights, implement solutions, and validate outcomes.

Lead planning, operating cadence, and reporting for a unified Enterprise Growth business. Drive cross-functional program management across Sales, Product, Marketing, Finance, RevOps, and external partners to execute funnel, pricing, lifecycle, and conversion initiatives. Build dashboards, KPIs, playbooks, and vendor management processes to support FY27 targets and prove the operating model. Prepare leadership reviews and coordinate forecasting, risks, and decisions to improve accountability and execution.

Lead KPI reporting, funnel analysis, forecasting, and business diagnostics for Enterprise Growth across Coursera + Udemy. Build unified definitions and durable self-serve reports, support experiments and inside-sales/outsourced partner evaluation, and provide analytical inputs for target setting and prioritization to drive growth and conversion improvements.

Sell Udemy Business to large enterprise accounts (5,000+ employees): source and close new business, land-and-expand, build executive relationships, lead complex negotiations, coordinate cross-functional teams to drive adoption, retention, and expansion against quota.

Lead merchandising strategy and experiments across consumer surfaces to improve discovery, conversion, retention, and revenue. Partner with Product, Engineering, Analytics, Design, and Content to build scalable merchandising capabilities, run A/B tests, analyze learner behavior, and identify cross-sell and upsell opportunities across the combined Udemy + Coursera portfolio.

Senior in-house lawyer owning negotiation and drafting of complex B2B technology, channel, GSI, alliance, SaaS and API agreements; advise GTM, Product, and Sales on deal structure, AI/data-sharing, privacy (GDPR), product commercialization, and scalable partner frameworks; build templates, playbooks, and contract tooling and support legal operations and cross-functional policy.

Lead consumer strategy and business operations: set 2–8 quarter strategy, identify white-space opportunities, own operating cadence (OKRs/KPIs), drive market and competitive intelligence, partner with Analytics/Finance/Product/Marketing to translate insights into plans and performance improvements focused on engagement and retention.

Provide strategic commercial and privacy legal counsel to go-to-market teams; negotiate and close complex agreements (MSAs, SaaS, PaaS, SOWs, public sector); design scalable contracting frameworks; lead privacy integration into commercial deals; mentor junior lawyers; advise on AI governance and cross-border regulatory issues; develop training and foster relationships with clients, partners, and regulators.

Lead and grow a team of product designers for Udemy's Enterprise business, set design vision, partner with product and engineering, prototype (including with AI tools), drive design quality, recruit and develop talent, and translate design initiatives into measurable business outcomes across acquisition, admin tooling, analytics, billing/retention, and partner growth.

Lead consumer pricing and monetization strategy across Coursera+Udemy, run experimentation roadmaps, develop pricing/packaging, partner cross-functionally, build business cases, monitor performance, and manage a small pricing team to drive subscription growth and revenue.