Jobs at Coursera + Udemy

Drive new business acquisition, upsell, and expansion within large enterprise accounts in LATAM. Prospect and qualify opportunities, build executive relationships, manage territory strategy, coordinate cross-functional teams, leverage AI-powered sales tools, negotiate complex contracts, and exceed sales targets. The role requires enterprise B2B closing experience, value-based selling, full-funnel opportunity management, AI literacy, and ownership of territory performance.

Support EMEA customers through structured engagement sessions, proactive outreach, and value-driven conversations. Use customer insights and usage data to identify risks and opportunities, coordinate with Sales, Renewals, and Support, manage customer assignments, document interactions, and translate feedback into product improvements. Help refine scalable customer success processes while driving adoption, retention, expansion, and learning outcomes.

Supports Turkish-speaking EMEA customers through structured engagement sessions, proactive outreach, and value-driven conversations. Identifies risks and opportunities using customer insights, analytics, and usage patterns; partners with Sales, Renewals, Support, and Product teams; manages customer assignments and documentation; translates feedback into product insights; and helps improve scalable customer success processes. The role focuses on customer retention, adoption, expansion, and learning outcomes.

Owns the end-to-end renewal process for 150+ EMEA enterprise customers, including renewal strategy, customer negotiations, contract execution, forecasting, retention, and upsell identification. Partners with Customer Success, Account Executives, Finance, and Legal to secure timely, multi-year renewals, prevent churn, and grow revenue. Maintains Salesforce forecasts, prepares proposals and renewal calculations, and reports performance to senior management.

Manage the full sales cycle for mid-market and enterprise customers, from prospecting and discovery through negotiation, closing, expansion, and renewal upsells. Build territory plans and pipeline, conduct executive-level consultative selling, forecast accurately, and deliver multi-year deals. Use generative AI and sales technologies for account research, stakeholder mapping, tailored messaging, deal strategy, and executive pitches. Collaborate with Sales Development, Customer Success, Professional Services, Marketing, Product, and other cross-functional teams.

Chief of Staff to the Chief Content Officer, responsible for translating company strategy into operating systems, driving planning and governance, overseeing strategic projects, enabling cross-functional alignment, supporting executive decision-making, leading engagement and communications initiatives, and improving organizational performance across the Content organization.

Support Japan-focused enterprise sales by leading tailored product demonstrations, technical responses, proof-of-concept engagements, and ROI discussions. Build trusted customer relationships, conduct business reviews, identify expansion opportunities, and provide technical advisory support. Represent the company at Japanese industry events, localize content, relay market feedback, and collaborate with global product, engineering, marketing, and sales teams.

Own the vision and roadmap for a foundational agentic AI capability. Define its reasoning, generation, decision models, taxonomy, and knowledge structures; translate ambiguous problems into product requirements; and partner with data science and ML teams on model behavior and inference design. The role requires representing progress to senior stakeholders and shaping AI-first product standards across the organization.

Lead the Americas renewals team for Coursera and Udemy’s enterprise inside sales organization. Own renewal execution strategy, retention and recurring revenue growth, forecasting, pipeline visibility, and strategic account alignment. Coach and develop quota-carrying professionals, manage performance and change initiatives, and partner with Sales, Customer Success, Legal, Deal Desk, Sales Enablement, and executive leadership to reduce churn and streamline commercial processes.

Manage corporate FP&A processes including budgeting, forecasting, long-range planning, cash flow, balance sheet forecasting, and performance reporting. Partner with department leaders to evaluate initiatives and provide strategic financial insights. Prepare clear financial reporting and commentary for executives, the board, investors, and non-finance stakeholders. Lead cross-functional planning workstreams and improve financial systems, reporting automation, and processes.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Identify, qualify, and close new business and expansion opportunities with enterprise clients of 6,000 or more employees. Build executive relationships, execute territory sales plans, manage full-funnel opportunities, coordinate cross-functional teams, negotiate complex contracts, and exceed sales targets. Use AI, GenAI, conversational intelligence, prompt engineering, and data-driven insights to improve enterprise selling and tailor executive pitches.

Prospect and sell Udemy Business solutions to companies with up to 1,000 employees. Manage full-cycle sales from discovery through close, including transactional and multi-year deals. Build pipeline, qualify opportunities using MEDDPICC, conduct strategic evaluations, maintain accurate forecasts, manage customer relationships, and identify upsell and cross-sell opportunities. Collaborate with sales teams, share best practices, and drive revenue growth across new and existing accounts.

Senior Data Scientist supporting marketing and product strategy through user behavior analysis, experimentation, causal inference, predictive modeling, KPI development, data pipelines, dashboards, and statistical analysis. The role partners with marketing, product, design, and engineering teams to improve user engagement, product decisions, campaign performance, and learning experiences.

Leads digital merchandising strategy across consumer discovery and purchasing surfaces. Develops merchandising capabilities, runs A/B experiments, analyzes learner behavior and marketplace trends, and optimizes engagement, conversion, retention, and revenue. Partners with Product, Engineering, Design, Marketing, Analytics, and Content teams to improve curation, personalization, recommendations, cross-sell, and upsell. Establishes scalable merchandising practices, operating models, and measurement frameworks across Coursera and Udemy.

Owns the enterprise architecture and hands-on implementation of Coursera’s agentic AI foundation. Designs agent orchestration, context and semantic architectures, governance, security, CI/CD automation, cost optimization, integrations, observability, and production standards. Enables business teams to build reliable AI-native workflows at scale while partnering with Engineering, IT, Data, Security, and business pods. The role also includes hiring, coaching, technical leadership development, and defining operating models and adoption metrics.

Build qualified B2B sales pipeline across Australia and New Zealand through outbound prospecting. Research target accounts, identify decision-makers, personalize multichannel outreach, handle objections, qualify opportunities, and partner with Account Executives. Use Salesforce, sales intelligence, conversation intelligence, LinkedIn, and AI tools to improve prospecting performance, track results, and increase conversion rates.

Process global invoices, manage vendor onboarding and records, support month-end accruals, audit employee expenses, administer travel and corporate card programs, resolve payment and policy issues, analyze travel and expense data, and assist with process improvements and automation.

Build and operate production LLM systems, including prompt and pipeline versioning, evaluations, monitoring, observability, RAG and vector-store infrastructure, safety guardrails, and cost governance. Develop CI/CD and operational tooling for non-deterministic AI outputs, manage reliability and compliance requirements, and collaborate with engineering and product teams to turn AI prototypes into scalable, secure, cost-effective production systems.

Build and deploy AI-powered solutions for enterprise and campus customers. Scope customer environments, prototype agentic AI solutions, design secure multi-tenant and hybrid architectures, and productionize validated solutions. Responsibilities include backend engineering, cloud infrastructure, data engineering, IAM, encryption, secure networking, CI/CD, observability, and production support. The role is highly customer-facing, involving executive discovery, live demonstrations, go-live support, and regular domestic and occasional international travel.