Jobs at Coursera + Udemy

Lead enterprise content marketing initiatives across industries and buyer personas. Develop and manage data reports, e-books, videos, articles, webinars, and webpages; create briefs, messaging, and outlines; write and edit content; ensure brand consistency; and coordinate with product, regional, demand generation, customer marketing, sales, and creative teams. Use audience insights, SEO, AI-powered tools, and performance metrics to support full-funnel campaigns and editorial planning.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.

Develop and optimize pricing architecture, regional pricing, packaging, bundles, and subscription tiers across Marketplace and Subscription products. Build data-driven business cases, analyze competitive pricing, design pricing experiments, and evaluate customer willingness-to-pay, elasticity, conversion, GMV, and lifetime value. Collaborate with Product, Marketing, Engineering, Analytics, and Finance, while presenting pricing recommendations and experiment findings to senior stakeholders.

Advocate for learners and administrators by translating user signals into platform improvements. Partner with Product, Engineering, Support, Marketing, and customer-facing teams on feature-launch readiness, issue triage, escalation resolution, operational process improvements, and internal tools. Analyze quantitative and qualitative support data, communicate insights to stakeholders, influence product roadmaps, and develop scalable, user-centered solutions.

Own the strategic vision and roadmap for Coursera’s AI-driven search experience. Lead conversational search, personalization, semantic and multilingual search, ranking, and discovery improvements. Partner with engineering, design, research, data science, ML, marketing, and partnerships teams to deliver scalable platform capabilities. Use experimentation, market analysis, KPIs, and customer insights to improve conversion, merchandising, learner experience, and revenue.

Identify, prospect, and close new business with large enterprise clients in Korea. Manage complex sales cycles, build C-suite relationships and customer champions, execute strategic territory plans, negotiate contracts, and exceed sales targets. The role partners with Customer Success, Solutions Engineering, Marketing, Product, Legal, Deal Desk, and executives to drive customer acquisition, expansion, retention, and long-term account value.

Own Udemy’s marketing strategy and execution in Japan, serving as the primary liaison with Benesse. Lead B2B demand generation, multi-channel campaigns, customer marketing, partnership initiatives, and field events. Manage conferences, webinars, trade shows, vendors, budgets, and cross-organizational collaboration. Analyze performance, optimize marketing investments, and drive pipeline growth, customer engagement, retention, and expansion across the Japanese market.

Serve as a senior privacy legal subject matter expert supporting global privacy compliance, primarily for Udemy. Advise on U.S. and international privacy laws, privacy impact assessments, AI and cybersecurity issues, incidents, data subject requests, regulatory inquiries, product counseling, and privacy program development. Partner with Legal, Privacy, Product, Engineering, and Information Security teams, advise senior leadership, and mentor colleagues.

Build and improve test infrastructure, automation frameworks, CI/CD pipelines, and end-to-end testing strategies. Lead quality initiatives, develop AI-augmented testing solutions, monitor test environments, support incident resolution, and use quality and performance metrics to improve software reliability. Collaborate with Infrastructure, SRE, engineering leaders, and product teams in an agile environment to expand test coverage and enable safe, efficient delivery.

Leads the LATAM Customer Success organization, owning retention, expansion, adoption, and customer health goals. Manages and develops Customer Success Managers, builds a high-performance team culture, engages executive stakeholders, resolves strategic account escalations, and partners with Sales, Renewals, Product, Marketing, Support, and Engineering. Uses customer success analytics and CRM platforms to identify risks, improve processes, forecast renewals, drive expansion, and communicate customer insights across the business.

Lead consumer strategy and business development for Coursera-Udemy’s global direct-to-consumer ecosystem. Identify, negotiate, and execute strategic partnerships that expand distribution, increase revenue, and improve engagement and retention. Manage the full partnership lifecycle, from opportunity assessment and outreach through negotiations, onboarding, integration, and performance monitoring. Collaborate with Product, Engineering, Design, Marketing, Legal, Finance, and Data teams while analyzing market opportunities and tracking acquisition and growth metrics.

Own design for established product features across the full lifecycle, translating research and business needs into workflows, interactions, visual designs, prototypes, and scalable design systems. Collaborate with product managers, engineers, researchers, and data scientists from definition through delivery. Use data to shape hypotheses and success metrics, communicate design rationale, influence stakeholders, and incorporate AI tools to accelerate prototyping and iteration.

Own and build Coursera’s India channel program across universities, government bodies, and public sector enterprises. Recruit and activate partners, develop enablement and compliance frameworks, establish co-sell programs, negotiate agreements, track performance, and conduct partner business reviews. Collaborate with sales, marketing, implementation, and solution consulting teams to generate and close enterprise opportunities, while evaluating new partnerships and leading executive-level partner discussions.

Leads customer success for corporate, campus, and government customers across Southeast Asia and Oceania. Manages approximately 10 Customer Success Managers, driving account health, adoption, renewals, expansion revenue, customer engagement, and executive relationships. Develops regional customer success strategies, coaches and retains team members, sponsors key accounts, influences product and go-to-market strategy, and partners with Sales, Marketing, Product, and Renewal teams.

Leads the global Deal Desk function and a team of 5–10 employees supporting enterprise sales. Oversees pricing governance, quote approvals, complex deal structuring, commercial policies, reporting, and operational KPIs. Partners with Sales, Finance, Legal, Revenue Operations, Product, and systems teams to improve Salesforce CPQ workflows, commercial processes, and seller productivity. Advises executives on pricing strategy, commercial governance, and integration initiatives across Coursera and Udemy.

Own design for established product features across the full lifecycle, translating research and business needs into workflows, visual designs, interactions, prototypes, and scalable design systems. Collaborate with product managers, engineers, researchers, and data scientists from definition through launch. Use research, data, and success metrics to guide decisions, contribute to strategic initiatives, plan iterative delivery, and create accessible, responsive, mobile-first experiences. Preferred work includes AI-driven product design and mentoring junior designers.

Leads consumer monetization strategy across pricing, promotions, packaging, lifecycle marketing, and retention. Establishes planning, forecasting, performance reviews, and commercial diagnostics while partnering with Product, Marketing, Analytics, Finance, Engineering, and Growth. Evaluates revenue, conversion, customer lifetime value, retention, profitability, and growth tradeoffs, influences senior stakeholders, and drives operational excellence across the monetization organization.

Build and deploy AI-powered customer solutions across discovery, prototyping, and production. Responsibilities include designing secure multi-tenant and hybrid architectures, integrating identity and access management, encryption, networking, data engineering, CI/CD, observability, and production support. The role partners directly with enterprise customers, executive sponsors, and cross-functional teams to solve ambiguous problems, demonstrate prototypes, and standardize successful solutions. Regular domestic and occasional international travel is required.

Own quarterly revenue reconciliation for degree partners, validating external reports against internal data, investigating variances, and ensuring accurate invoicing and audit-ready reporting. Manage partner follow-up, document revenue definitions and exceptions, support Finance and Accounting close activities, and handle ad hoc analyses. Improve reconciliation through standardized metrics, SQL, light automation, scalable controls, monitoring, and process documentation.

Operationalize and scale the global privacy program across products and business functions. Lead DPIAs, ROPAs, vendor privacy reviews, data subject rights requests, privacy workflows, policies, training, and compliance controls. Partner with Legal, Engineering, Product, Security, Marketing, and Procurement to embed privacy by design, monitor global regulations, improve automation and self-service, and report program metrics. Support incident response, data retention, cross-border transfers, and broader privacy governance.