Jobs at Coursera + Udemy

Sell Udemy Business to large enterprises (5,000+ employees): prospect, qualify, and close new accounts; land-and-expand existing customers; build strategic sales plans; lead complex negotiations and contract execution; coordinate cross-functional teams for customer success, retention and expansion; meet and exceed sales targets while tracking market and competitor insights.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Build and deploy AI-powered solutions for enterprise and campus customers. Scope environments, prototype agentic AI applications, design secure multi-tenant and hybrid architectures, and harden successful prototypes into production. Own identity, encryption, networking, CI/CD, observability, and production support within customer environments. Collaborate with product, AI, data, and program teams to standardize repeatable solutions. The role is highly customer-facing and requires regular domestic and occasional international travel.

Lead retention strategy for Coursera + Udemy consumer subscriptions by diagnosing churn drivers, sizing opportunities, prioritizing experiments, and coordinating cross-functional initiatives (Product, Monetization, Payments, Data Science, Research, Support) to improve renewals, engagement, winbacks, and lifetime value. Own roadmaps, operating cadence, dashboards, and executive communications to drive scalable retention improvements.

Leads FP&A systems strategy and digital transformation across a complex technology organization. Oversees consolidation of Workday Adaptive Planning and IBM Planning Analytics, directs system migration and vendor implementation, manages two technical team members, automates reporting and financial workflows, improves close and forecasting cycles, and establishes governance, access controls, data standards, and training. Partners with decentralized FP&A teams to develop tailored financial models and generate insights supporting corporate strategy, capital allocation, and ROI optimization.

Support a diverse customer portfolio through structured engagement sessions, proactive outreach, and value-focused conversations. Identify adoption risks and expansion opportunities using customer insights, analytics, and usage patterns. Collaborate with Sales, Renewals, Support, and Product teams to resolve issues, improve customer alignment, and support retention and revenue outcomes. Manage queues, tickets, CTAs, documentation, and data hygiene while helping refine scalable customer success processes and playbooks.

Serve as strategic partner to the Enterprise GM to design and execute multi-year strategies and operating models. Lead cross-functional initiatives, align executive priorities and resource allocation, drive organizational change and operational excellence, synthesize insights for senior decision-making, and build relationships across VP+ leaders to mobilize company-level transformation.

Design and prototype scalable, skill-aligned online learning experiences for Coursera-produced content and APAC partners. Translate SME expertise into vendor-ready deliverables, create assessment specifications, enforce design standards, QA vendor production, and contribute to pedagogical R&D and AI-assisted tooling to measure and improve learning outcomes.

Drive operational efficiency for partner account management by identifying workflow bottlenecks, implementing automations (including GenAI), managing technical projects, establishing SOPs and metrics, and leading change across cross-functional teams to scale partner content launches and account operations.

Own end-to-end quarterly revenue reconciliation for Degree partners, validate partner reports against internal data, investigate variances, manage partner follow-up, ensure audit-ready reporting, and improve processes using SQL, BI, and automation.

Lead category-level growth initiatives from diagnosis through execution to improve revenue, paid conversion, retention, and LTV. Analyze portfolio performance, prioritize high-impact opportunities, design experiments and operating mechanisms, and drive cross-functional teams to deliver measurable business outcomes and scalable decision frameworks.

Use Coursera learner and product data to define and track KPIs, analyze consumer behavior, produce dashboards, partner with business leaders to inform consumer strategy, and present actionable insights to cross-functional teams to drive product and business decisions.

Manage and scale Coursera+Udemys global privacy program by operationalizing DPIAs, ROPAs, vendor reviews, and data subject rights processes. Partner with Legal, Product, Engineering, Security, and other teams to embed privacy by design, drive automation and self-service, maintain policies and guidance, monitor privacy law changes, and define program metrics and governance.

Lead merchandising strategy and experimentation across consumer surfaces to improve discovery, conversion, retention, and revenue. Design and run A/B tests, analyze learner behavior and marketplace trends, develop scalable merchandising frameworks, and partner cross-functionally to launch content, campaigns, and cross-sell opportunities across Udemy and Coursera.

Lead and execute SEO strategy to grow organic visibility across web, AI search, and emerging discovery platforms. Own technical and content SEO roadmaps, partner with Product, Engineering, and Content to optimize indexing, performance, structured data, and site architecture. Measure and report visibility, traffic, engagement, and conversion; influence cross-functional stakeholders to scale SEO impact.

Lead strategy and roadmap for AI-powered learning products, drive high-priority AI initiatives from concept to scale, partner cross-functionally to deliver responsible AI solutions, define success metrics and experimentation frameworks, and advise leadership on AI trends and opportunities.

Own new business, renewals, and expansion across an assigned territory in higher education. Prospect and sell to senior education leaders, build pipeline, hit quotas, manage contracts, collaborate with Customer Success to drive measurable outcomes, and identify cross-sell opportunities. Travel approximately 25% for meetings and events.

Lead product strategy and roadmap for high-priority areas (e.g., mobile, AI assessment, creator tools). Own end-to-end content creation experiences, drive AI-powered features from ideation to launch, use data and customer insights to deliver measurable outcomes, and mentor peers while partnering with Engineering, Design, Data, and Business stakeholders.

Own and deliver design for product features by translating research and business needs into user flows, visual design, prototypes, and interaction details. Partner with PMs, engineers, researchers, and data scientists to iterate, measure impact, and scale design solutions using design systems and data-informed hypotheses.

Lead design strategy and execution for a major product area, partnering with PM, engineering, research, and data to create scalable, inclusive experiences. Drive discovery through delivery using UX methods, design systems, and AI-assisted workflows; define new patterns, communicate design rationale, and mentor other designers.