Jobs at Coursera + Udemy

Lead 8–12-week enterprise customer onboarding engagements from platform configuration and integrations through early adoption and handoff to Customer Success. Develop tailored onboarding plans, provide strategic consultations and training, manage complex stakeholders and dependencies, capture customer insights, and improve scalable onboarding playbooks and processes. The role requires strong SaaS implementation, consulting, project management, facilitation, and customer success skills.

Build and operate production LLM systems, including prompt and pipeline versioning, evaluations, monitoring, observability, RAG and vector-store infrastructure, safety guardrails, and cost governance. Develop CI/CD and operational tooling for non-deterministic AI outputs, manage reliability and compliance requirements, and collaborate with engineering and product teams to turn AI prototypes into scalable, secure, cost-effective production systems.

Leads digital merchandising strategy across consumer discovery and purchasing surfaces. Develops merchandising capabilities, runs A/B experiments, analyzes learner behavior and marketplace trends, and optimizes engagement, conversion, retention, and revenue. Partners with Product, Engineering, Design, Marketing, Analytics, and Content teams to improve curation, personalization, recommendations, cross-sell, and upsell. Establishes scalable merchandising practices, operating models, and measurement frameworks across Coursera and Udemy.

Build qualified B2B sales pipeline through outbound prospecting across ANZ and other markets. Research accounts, identify decision-makers, personalize multichannel outreach, conduct cold calls, handle objections, and uncover business challenges. Partner with Account Executives to qualify opportunities, provide account insights, and align pipeline goals. Use Salesforce, sales intelligence, conversation intelligence, and AI tools to improve prospecting, track performance, and increase conversion rates.

Own the people analytics roadmap, build reliable HR data pipelines and reporting, and deliver workforce, talent, and process insights. Analyze employee lifecycle operations, measure performance, identify automation opportunities, and develop dashboards and predictive analyses for senior leaders. Partner across People, HRIS, IT, Finance, Legal, and data teams to improve data governance, privacy, operational efficiency, and employee experience. Establish analytical standards and coach People colleagues on data-driven decision-making.

Own enterprise new-business acquisition and expansion across the Benelux and Nordics. Prospect and qualify large accounts, build executive relationships, develop territory sales plans, coordinate cross-functional teams, and manage full-funnel opportunities. Lead value-based enterprise sales cycles, negotiations, and contract closures while using GenAI, conversational intelligence, prompt engineering, and data-driven insights to improve outreach and executive pitches.

Identify, prospect, and close new enterprise business and expansion opportunities across the Benelux and Nordics. Build relationships with C-level decision-makers, develop territory sales plans, manage full-funnel opportunities, coordinate cross-functional teams, negotiate complex contracts, and exceed sales targets. The role also uses AI-powered sales tools, generative AI, conversational intelligence, prompt engineering, and data-driven insights to improve enterprise selling.

Own consumer and partner revenue-share accounting, including month-end close, journal entries, reconciliations, variance analysis, audit support, and PCAOB-compliant disclosures. Partner with engineering, FP&A, and SOX teams to improve accounting systems and controls, automate revenue recognition workflows using AI, and ensure accurate US GAAP reporting for high-volume, multi-currency transactions.

Supports Turkish-speaking EMEA customers through structured engagement sessions, proactive outreach, and value-driven conversations. Identifies risks and opportunities using customer insights, analytics, and usage patterns; partners with Sales, Renewals, Support, and Product teams; manages customer assignments and documentation; translates feedback into product insights; and helps improve scalable customer success processes. The role focuses on customer retention, adoption, expansion, and learning outcomes.

Executes APAC regional marketing programs supporting pipeline and revenue goals, including ABM campaigns, events, trade shows, webinars, PR, demand generation, and content localization. Partners with global marketing, sales, and customer success teams to adapt and repurpose content, manage campaigns, and meet deadlines across a distributed organization.

Own regional revenue operations for the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales process improvements. Partner with sales and cross-functional leaders to improve revenue performance, standardize operations, and implement AI-assisted workflows and automation. Use Salesforce, Gong, Claude, and analytical models to provide actionable insights and improve forecast accuracy.

Manage enterprise customers across the DACH market, driving adoption, retention, renewals, expansion, and measurable business value. Build executive relationships, develop learning strategies and success plans, monitor customer health and usage data, lead business reviews, identify risks and upsell opportunities, and collaborate with Sales, Product, and Marketing. The role requires fluent German and English, strong commercial judgment, enterprise account management experience, and familiarity with SSO, APIs, and feature customization.

Manage enterprise Udemy Business customers across the DACH market, driving adoption, engagement, retention, renewals, and expansion. Act as a strategic advisor to stakeholders and executives, develop customer success plans, demonstrate measurable value, monitor account health and usage, lead business reviews, and identify growth opportunities. Collaborate with Sales, Marketing, Product, and cross-functional teams while communicating fluently in German and English.

Own U.S. and Canada benefits administration, including reconciliations, audits, compliance filings, vendor management, employee communications, and Workday transactions. Manage eligibility and payroll data, resolve discrepancies, support regulatory requirements, oversee vendors and invoices, and improve processes through automation. Contribute to open enrollment, system implementations, data analytics, and global benefits initiatives while protecting confidential employee information.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Manage revenue operations for Japan by optimizing sales processes, forecasting, analytics, tools, and cross-functional initiatives. The role supports quarterly business reviews, sales enablement, performance insights, reseller opportunity processing, and go-to-market strategy execution. Success requires SaaS sales operations experience, Salesforce and related GTM tool administration, advanced Excel skills, senior stakeholder collaboration, and Japanese-English business fluency.

Manages a globally distributed IT Service Desk team, ensuring efficient incident resolution, request fulfillment, SLA compliance, KPI performance, and continuous process improvement. Oversees budgets, vendors, asset management, organizational change, service standards, employee development, coaching, and career progression. Partners cross-functionally to improve security, productivity, user experience, and digital transformation while maintaining consistent global support operations.

Manage corporate FP&A processes including budgeting, forecasting, long-range planning, cash flow, balance sheet forecasting, and performance reporting. Partner with department leaders to evaluate initiatives and provide strategic financial insights. Prepare clear financial reporting and commentary for executives, the board, investors, and non-finance stakeholders. Lead cross-functional planning workstreams and improve financial systems, reporting automation, and processes.

Own strategic relationships with enterprise customers across Asia, serving as a trusted advisor and driving platform adoption, retention, expansion, and measurable ROI. Lead executive business reviews, customer health initiatives, utilization plans, escalations, and cross-functional issue resolution. Partner with Sales, Support, Implementation, Product, Marketing, and Operations teams to improve customer outcomes. The role includes remote and on-site engagements and approximately 25% travel.

Identify, prospect, and close new enterprise business and expansion opportunities across the DACH region. Build relationships with C-level decision-makers, manage full-funnel enterprise sales cycles, develop territory strategies, lead complex negotiations, and exceed sales targets. Collaborate with customer success, solutions engineering, marketing, product, legal, and executives. Use AI-powered sales tools, generative AI, prompt engineering, and data-driven insights to improve prospecting, messaging, executive presentations, and sales efficiency.