This curriculum development & training program operations role supports the day-to-day governance, administration, and continuous improvement of OEM/dealer learning and certification programs. This role partners with Sales, Service, Parts, Warranty, Customer Experience (CX), and Training teams to translate capability needs into structured curricula, maintain course/certification accuracy in learning systems, and deliver transparent reporting that supports compliance and network performance.
Primary stakeholders: Sales, Service, Parts, Warranty, CX, Dealer Operations, Training Delivery, Content Development, LMS administrators, reporting/analytics partners, and field teams.
Key Responsibilities:- Administer dealership/OEM certification programs end-to-end (builds, maintenance, audits, rule groups, and compliance monitoring) across role-based learning paths.
- Own curriculum/course governance workflows, including course code creation, intake/approval standards, UCI form management, and change control to protect learning data integrity.
- Facilitate recurring governance meetings to align stakeholders on priorities, resourcing, scope, timing, and ownership for curriculum and certification updates.
- Perform quality control after rule changes and system updates (quarterly/annual/ad hoc), reconcile discrepancies, and document corrective actions.
- Develop executive-ready reporting and dashboards (weekly/quarterly/annual), including training-hours analysis, compliance status, and program performance insights.
- Coordinate training readiness activities (e.g., T3/launch alignment), ensuring content, communications, and delivery support are synchronized across teams.
- Manage program communications and distribution lists to ensure timely, consistent updates to impacted dealerships and internal audiences.
- Provide trainer operations support (IT/admin coordination, equipment/wardrobe provisioning, contact lists) and manage trainer fleet/logistics (vehicle orders, maintenance, insurance documentation, and claims).
- Quarterly and annual certification audits, reconciliation logs, and corrective-action documentation
- Executive-ready certification and curriculum presentations
- Training-hours analysis, capacity/utilization tracking, and trend insights
- Course tracker(s), change logs, and meeting action-item tracking
- Bachelor of Business Administration or another related field -OR- High School Diploma/GED and 10+ years' experience supporting automotive training, dealer enablement, certification operations, curriculum governance, or learning program administration
- Working knowledge of learning management systems (LMS) and related data structures (courses, curricula, certifications, rules/requirements).
- Strong project coordination skills: meeting facilitation, action tracking, stakeholder alignment, and deadline management.
- Excellent written communication for program updates and executive-ready summaries.
- Experience working with OEM/dealership networks across Sales, Service, Parts, Warranty, and CX organizations.
- Comfort partnering with cross-functional technical teams (LMS admins/IT) to resolve data and system issues.
Stellantis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stellantis and has not been reviewed or approved by Stellantis.
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Pay Growth & Progression — Contract-driven increases lifted hourly wages roughly 25% over 4.5 years and restored cost-of-living adjustments, pushing top rates near $42 per hour by the end of the agreement. Union hourly positions appear to have benefited most since the 2023 deal.
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Affordable Benefits — UAW-represented hourly workers pay no premiums and about 3% of total healthcare costs while receiving comprehensive medical, dental, vision, and wellness coverage. This creates materially lower out-of-pocket costs for represented hourly roles.
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Retirement Support — Post-2007 hourly hires receive a 10% employer 401(k) contribution and legacy workers saw defined-benefit improvements with retiree bonuses. Salaried roles also cite a 401(k) with employer match and contribution up to a maximum of 8%.
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What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
