Senior Analyst, Global Business Growth & Automation (GBGA)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero, making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released.

Why Join Us:

This Senior Analyst will thrive knowing that their work has a direct impact on thousands of Salesforce employees as they deliver success for our customers.

Role Overview:

Our team is focused on measuring the impact of GBGA initiatives on the wider Salesforce business. We provide data-driven decision support to our partner stakeholders to ensure we are focusing our development efforts on the most impactful areas. We measure the adoption of the functionality deployed by GBGA and provide real-time support to the business and change enablement teams to ensure successful project rollouts. We provide visibility to top leaders about the impact that these initiatives have made to the business. We partner with business leaders to define, benchmark, and visualize key process and outcome measures for their teams.

Key Responsibilities:

* Understand business use cases deeply and translate them into scalable data solutions and actionable insights.
* Design and build robust, reusable, and well-documented data pipelines and ETL/ELT workflows using modern data tools and platforms.
*  Construct, optimize, and document complex SQL queries and data transformations for long-term maintainability and performance. 
* Collaborate with team members to design, implement, and maintain scalable data models, schemas, data marts in alignment with architectural best practices and drive future data platform migrations and implement tooling upgrades/enhancements.
* Partner with team members to deliver complex data projects on time and with high quality, pivoting quickly between competing priorities.
* Proactively looks for opportunities to apply data science models to find/prove business value. Anticipate future questions and proactively answer them with data resources.
* Create trusted, easily understood, aesthetically pleasing, and scalable data artifacts.
* Communicate effectively with cross-functional teams and stakeholders, adapting messages for technical and non-technical audiences. 

Desired Skills And Experience

4+ years of experience in data engineering/analysis and/or related roles. Passion and love for solving business problems using data.
* Proficiency in common analytical programming languages (e.g. Python or R) and SQL, ETL/ELT tools/techniques, advanced data modeling techniques.
* Fair understanding of end-to-end data development, including data model design, quality review, deployment, audits and maintenance.
* Familiar with basics of statistics and machine learning methods. Curiosity in doing POCs/POVs using data science techniques/models to find/prove business value.
* Stay updated on the latest trends and advancements in data analytics, AI (tools/techniques) and curious to find potential areas to apply them to find/prove business value.
* Asks the right questions. Rationalizes business value and the approaches taken. Collaborates and vets the approach with peers.
* Understands and adapts to the working style of cross functional and global stakeholders/team members in an always evolving environment. Effectively communicates(written and verbal) with them to move projects forward.
* Good to have: Familiarity with Salesforce Sales Cloud, Salesforce Revenue Cloud and the lead-to-cash process.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.