The Role
The Sales Advisor will handle customer service issues, manage contracts for Natural Gas and Electricity, and promote retail energy products.
Summary Generated by Built In
ICAP EMPLOYMENT SOLUTIONS, on behalf of a leading electricity provider, is looking for a Sales Consultant to join the store team in the area of Peristeri, Attica.
Key responsibilities include:
- Takes care of the immediate service, management, and resolution of customer issues with the aim of maximizing the quality of their service.
- Performs immediate and substantial customer information within the store regarding Natural Gas & Electricity products.
- Enters data into the information system, records and issues supply contracts, and contract terminations for Natural Gas and Electricity supply.
- Forwards customer requests to the responsible management of the gas or/and electricity distribution network.
- Processes settlement requests, manages standing orders, and issues Natural Gas & Electricity bills.
- Sends customers informational letters about various Customer Service Department operations and manages telephone customer service.
- Participates in the company’s promotional activities, performs bill payments via P.O.S., and promotes retail products and other energy services.
Requirements
- 1-2 years of professional experience in a similar position.
- High school graduate.
- A university degree will be considered an additional qualification.
- Excellent computer skills (MS Office, Internet).
- Knowledge of CRM systems is desirable.
- Knowledge of the English language will be positively appreciated.
Benefits
- Competitive compensation package
- Monthly performance bonus
- Meal vouchers for each working day, in addition to the monthly salary
- Continuous training and support, funded by the company
- Pleasant environment with modern work facilities
- Continuous training
- Career advancement prospects within the organization
- Preferential electricity and natural gas programs
Skills Required
- 1-2 years of professional experience in a similar position
- High school graduate
- Excellent computer skills (MS Office, Internet)
- Knowledge of CRM systems is desirable
- Knowledge of the English language will be positively appreciated
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The Company
What We Do
iCAPES is an organization that provides training courses, career counseling, and technical workshops for students and professionals in the IT industry.
