As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.
By working closely with your Store Manager and Assistant Store Manager, you’ll reach your personal goals and the goals for the store. You’ll interact with customers every day and ensure to provide a ‘best in class’ customer experience. You’ll follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.
This role will require mid-week flexibility, ideally Wednesday - Friday afternoons or evenings, as well as weekends.
QualificationsHigh on energy, low on ego and with a little bit of humour!
You are ‘one of a kind’ because your ability to connect with customers and make them feel at home in our stores. In addition, as Rituals Advisor, you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better.
On top of that, you have:
- Relevant experience in a similar position within retail or hospitality.
- A customer-service mentality and team-player’s work ethic.
- Decision making and problem-solving skills.
- Good attention to detail, organised and structured.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Relevant experience in a similar retail or hospitality position
- Customer-service mentality and team-player work ethic
- Decision-making and problem-solving skills
- Good attention to detail; organised and structured
- Mid-week flexibility (ideally Wednesday–Friday afternoons/evenings) and weekend availability
- Professional presentation and enthusiasm for the brand; high energy and a sense of humour
What We Do
Rituals Cosmetics is a global beauty brand dedicated to transforming daily routines into meaningful moments through luxurious home and body cosmetics. Founded in the Netherlands in 2000, it focuses on personal wellbeing and sustainability. As a Certified B Corp, the company is committed to using business as a force for good, promoting mindful living and reducing its environmental footprint across its worldwide retail network.
