Welcome to Azelis!
Azelis moves goods but more importantly; we move markets! Through the application of science, we act as catalysts for innovations that positively impact people, communities, and our planet for a more sustainable future. By creating innovative formulations, we enable our customers to win and our principals to grow.
As a global leader in the distribution of specialty ingredients, we partner with app. 2,200 suppliers and combine our deep industry expertise to bring our 63,000 customers’ products to life. Within Life Sciences and Industrial Chemicals, we’re breaking new ground in our technical laboratories and professional local headquarters by creating opportunities through innovation. Globally, we employ app. 4,200 talented individuals across 60+ countries – that’s 4,200 professionals, 4,200 problem solvers, and 4,200 go-getters.
Azelis Sweden is looking for a Sales Administrator in Sweden for a time limited period of approximately 12 months – if you’re up for the challenge, you’ve come to the right place!
The mission
Our Sales Administrator is responsible for processing customer sales orders and managing the process through delivery, ensuring customer satisfaction and loyalty through operational expertise. This role interacts with both commercial and supply operational teams, working closely with the relevant Commercial Assistants and Supply Chain Administrators.
Main accountabilities of the role
Process sales orders in the Azelis ERP system, use MetaMaze where available. Advise Commercial Assistants of any deviations (price issues, dates, regulatory ...). Request order release to Credit Control. Confirm orders and send order confirmations to customers.
Follow up on open customer orders and ensure proper daily update of backorder lines, use Workspace for efficient deviation detection and transaction prioritization. Interact with Supply Chain Administrators to ensure goods’ availability. Advise the Commercial Assistants on any blocking point which would prevent/delay customer deliveries.
Ensure the customer orders’ downstream logistics continuity (warehouse picking, transport and export arrangement where applicable). Interact with customers, handle their requests related to order follow-up.
Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Ensure that provision of auto-charges is correctly calculated. In case of deviations, inform the logistics team.
Propose logistics solutions in case of issues, in cooperation with logistics/commercial team members.
Raise credit notes/reinvoicing.
Master ERP functionality related to own scope to work efficiently and to provide best service to customers.
The individual we’re looking for
We’re looking for a colleague with a proven track record of strong customer service skills who excels within the below:
Professional experience
Proven experience in customer Service and exports.
Passionate about achieving goals/targets, high service level standards.
Team-player, strong communication skills, good knowledge of English.
Excellent organisational skills and autonomy, advanced user of various IT tools & ERP systems.
Understanding of customer and market dynamics and requirements.
Personal skills
You recognise yourself in the Azelis company values: Innovative & Resourceful, Agile & Empowered, Collaborative & Respectful, Transparent & Results Oriented
You possess strong communication skills whether it’s communication with your internal or external stakeholders – both English and Swedish are required
You’re a motivated and enthusiastic self-starter who also appreciates feedback and teamwork
You have strong interpersonal and relationship building skills
You’re comfortable working with technology and software such as Microsoft Office, CRM, and ERP
What we offer
In addition to an inspiring work environment, Azelis Sweden is proud to offer:
Compensation package in line with market
Pension contribution in line with market
Private healthcare plan
Hybrid and flexible work opportunities empowering you to balance your professional and personal life
Career opportunities within a truly global setting
Our promise to you
People are our key assets — that’s what we believe in. The Azelis culture embraces change as an invaluable opportunity to grow, learn and become ever better at what we do. And with a team that’s united in passion, vision, and values, we believe that we are able to work together to achieve everything we set our minds to.
Azelis is proud to be an equal opportunity employer as we recognize the power of diversity, inclusion and belonging. Our company values (Innovative & Resourceful, Agile & Empowered, Collaborative & Respectful, Transparent & Results Oriented) and commitment towards sustainability are our northern stars for everything we do – and in the way we value our employees.
How to apply
Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents. We look forward to receiving your application as soon as possible!
www.azelis.com
Skills Required
- Proven experience in customer service and exports
- High service level standards and goal-oriented
- Strong communication skills in English and Swedish
- Advanced user of various IT tools and ERP systems
- Excellent organizational skills and autonomy
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
