Sales Administrator

Here at IMG we are pleased to announce that we are looking for a Sales Support Administrator working on a Hybrid Basis, Monday to Wednesday out of our Cardiff Office on a Full Time Basis with a competitive salary of £24,000 - £25,000 (Depending on Experience). The Sales Support Administrator provides outstanding service to our members by answering calls related to New Quotes for Insurance/Renewal or Cancellations of existing policies as well as providing outstanding customer service when answering questions and assisting with proposed changes to policies.
They will be versed in the products available from our clients and carry out any authorised changes requested or pass on any that require additional approval or are more complex while keeping the members updated and informed. They will process payments over the phone for any quotes agreed, for which the member calls to provide card details, while ensuring the maximum security of their card information by way of our call system.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a Sales Support Administrator look like:

• To process, from request to fulfilment, any amendments/cancellations to existing travel insurance policies by documenting any amendments via our clients operating systems.
• To understand the needs of the customer by asking the correct questions to obtain personal information and using the knowledge gained of the products available to provide quotes and answer customer questions.
• To answer calls within our required service levels and work to ensure abandoned calls are kept to a minimum, to achieve maximum customer service levels.
• Assist in processing client mailboxes ensuring all emails are actioned within 2 business days to ensure outstanding customer service to all customers.
• Actioning live chats, where required, in real time, providing essential information to our customers, in parallel to the client’s other communication sources.
• Other various policy and administrative related tasks or projects as assigned by the line manager.

What We`re Looking for: 

• Proficiency with Microsoft office suite
• Strong customer service skills, both for telephony and written communications
• Attention to detail is imperative
• Ability to work independently with minimal supervision
• Service oriented; customer service experience preferred
• Ability to prioritize workload
• Strong written and verbal communication skills
• Ability to be adapted to the needs of the team
• Previous call center experience
• Previous administration experience
• Sales experience (Required)

What do we offer: 

• Hybrid Working
• Competitive Salary of £24,000 - £25,000 (Depending on Experience)
• We promote internally as much as possible 
• Diverse workforce 
• Summer and Christmas Parties 
• Birthday Day Off 
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro Rata)
• Christmas Eve Off 
• Surprise events for overachieving employees - such as tickets to Beyonce etc 
• Employee of the month/year awards 
• 2 volunteer days a year