This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators. Responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise.
Main Accountabilities- Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management
- Process sales order reviews in the Azelis ERP system. Advise Commercial Assistant of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up open orders and ensure proper daily update of backorder lines.
- Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
- Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
- Liaise with Supply Chain Coordinators to ensure proper life cycle of the order (delivery date, order closing).
- Review ammendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator and Warehouse.
- Raise credit notes/reinvoicing.
- Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
- Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practice.
- KPI’s - Customer satisfaction (feedback on spot orders and surveys). Number of orders processed in AX. Updated backorderlines. Punctuality of credit notes generation. Credit notes linked to self-mistakes.
- Monitor and manage open orders and ensure daily update of back order lines
- Provide cover for the Sales Administration team as required
Experience, Skills & Education
- Operational experience in Supply Chain
- Ability to influence and achieve results through others
- Ability to liaise with people at all levels both internally and externally
- Good knowledge of English
- Advanced user of various IT tools & ERP systems
- Passionate about achieving goals/targets
- High service level standards
- Understanding of customer and market dynamics and requirements
- Excellent organisational skills
- Team player but with the ability to work independently
- Ability to adapt to new & changing requirements and a flexible approach to working under pressure
- Strong communication skills
Skills Required
- Operational experience in supply chain
- Ability to influence and achieve results through others
- Ability to liaise with people at all levels internally and externally
- Good knowledge of English
- Advanced user of IT tools and ERP systems
- Passion for achieving goals and targets
- High service-level standards
- Understanding of customer and market dynamics and requirements
- Excellent organizational skills
- Ability to work independently and as part of a team
- Adaptability and flexibility when working under pressure and changing requirements
- Strong communication skills
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
