Description
Assist Director of Sales, Sales Managers, and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions. The incumbent may also perform light selling duties to small groups and functions, as directed by the Director of Sales.
Job Duties & Functions
- Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented manner.
- Maintains regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays
Requirements
Education & Experience
- High School diploma or equivalent is required with college course work in related field preferred. Experience in a hotel or a related field is also preferred.
- Ability to type 55 wpm
- Proficient with Microsoft operating Systems, OnQ and Sales Pro Enterprise
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Skills Required
- High school diploma or equivalent
- College coursework in a related field
- Experience in a hotel or related field
- Typing speed of 55 words per minute
- Proficiency with Microsoft operating systems
- Proficiency with OnQ
- Proficiency with Sales Pro Enterprise
- Ability to communicate information and ideas clearly
- Ability to evaluate and select among alternatives quickly and accurately
- Ability to work effectively in stressful, high-pressure situations
- Ability to maintain composure and objectivity under pressure
- Ability to handle, anticipate, prevent, identify, and solve workplace problems
- Ability to assimilate and adjust complex information and data to meet specific needs
- Effective listening, understanding, clarification, and resolution of coworker and guest concerns
- Ability to understand financial information and perform basic arithmetic
What We Do
Avion Hospitality is a third-party national hotel management company specializing in branded full-service, select-service, and luxury independent properties. It provides a management platform for hotel owners, focusing on exceptional service and operational expertise.
