Signal Ocean is the technology arm of the Signal Group, providing market-leading advanced machine learning and AI-driven intelligence to shipping and commodities professionals worldwide. Our platform delivers tailored, exclusive insights through web, mobile, and API interfaces, enabling clients to make faster, better-informed commercial decisions.
Signal Ocean has recently acquired AXSMarine, a business with over 25 years of experience in the freight and commodities space – and is actively integrating the two companies. The combined business now offers the most comprehensive suite of freight market intelligence available, and we are actively building the team to realise the full potential of the integration.
We are looking for an experienced Sales Account Manager to join our Hamburg-based Alphaliner team. Alphaliner is a brand unto itself within the Signal Ocean × AXSMarine group, with hundreds of well-established clients across the container shipping industry.
This is a relationship-first role: your primary mandate is to own, protect, and grow a defined portfolio of Alphaliner accounts within an assigned geographical area, providing the client care, retention focus, and upsell/cross-sell attention needed to maximise the value of an already strong book of business.
You will report directly to the Commercial Director and join a small, agile team based in Hamburg - including fellow account managers (covering Dry and other portfolios) and the Alphaliner analyst team.
What You Will Do
- Own a defined portfolio of Alphaliner accounts, organised by geographical area, serving as the primary point of contact for day-to-day relationship management
- Lead renewal conversations commercially and independently, negotiating contract terms with confidence
- Conduct regular account reviews, business reviews, and check-ins to ensure clients are deriving full value from the platform
- Monitor account health, flag risks early, and develop mitigation plans before renewals are at risk
- Identify and pursue expansion opportunities within the existing account base – new users, additional products, and broader platform adoption
- Acquire new clients through proactive outreach and reactive response to inbound leads
RequirementsRequired Skills
- Minimum 5 years' experience in the container shipping industry, with a genuine passion for the sector
- Proven account management experience and strength in relationship building
- Articulate, with strong presentation skills and a confident presence when speaking to clients
- Strong data manipulation skills, with a base knowledge of or interest in tools such as Power BI, Python, or MySQL
- Excellent memory and attention to detail
- Highly organised working style
- Experience working within a CRM, ideally Salesforce
BenefitsWhat We Offer
- Generous compensation with additional performance-based incentives
- Coverage under the company's collective health insurance plan
- The opportunity to work alongside experienced colleagues with deep expertise in software engineering, data science, and the shipping business, who are always eager to mentor
- Hybrid remote work policy
- 2–4 weeks of onboarding training to prepare you for your new role, including the opportunity to meet around 30 trainers while diving deep into our products and the shipping world
- Career growth opportunities and a structured development discussion every 4 months
- A personal learning budget for training, seminars, and conferences
Skills Required
- Minimum 5 years of experience in the container shipping industry
- Proven account management experience
- Strong relationship-building skills
- Strong presentation skills and confidence speaking with clients
- Strong data manipulation skills
- Base knowledge of or interest in Power BI, Python, or MySQL
- Excellent memory and attention to detail
- Highly organized working style
- Experience working within a CRM, ideally Salesforce
What We Do
Established in 2014 The Signal Group is a diversified shipping services group with offices in London and Athens. The Signal Group offers commercial ship management services to a pool of Aframax class oil tankers and Product Tankers (MR). In addition, The Signal Group develops and invests in next generation shipping related software technologies. It is led by an executive team who has more than 65 years of collective experience in ship management at the highest level. The leadership team is supported by a world-class mix of commercial shipping professionals, finance professionals, strategists, energy market analysts, data scientists and developers. The Signal Group Companies: Signal Maritime Services Signal Maritime Services brings together shipping best practice with internet-age advanced analytics and management methods. Signal Maritime Services is focused on high-performance, sustainable commercial management and the creation of innovative pooling models providing flexibility, transparency, enhanced commercial performance and more fairly distributed returns. Signal Ocean Signal Ocean is the technology arm which has created the Signal Ocean Platform. The Signal Ocean Platform allows charterers, brokers and shipowners to securely process, aggregate, analyse and interrogate a complex array of private and public shipping data. Powered by sophisticated machine learning and artificial intelligence technologies, the platform processes the available data to deliver customised, exclusive insights for smarter, faster and more-informed decision-making. Signal Ventures Strategic investments in advanced software technologies related to shipping and the oil industry (www.oilx.co).
