The Role
Lead safety operations projects, analyze incident data and KPIs, document processes, run manual user compliance actions, collaborate with product and cross-functional teams, and propose solutions to improve incident response and user safety.
Summary Generated by Built In
As a Safety Operations Analyst, you will drive key tactical initiatives to enhance safety for our users. This role requires a blend of project management, process mapping, continuous improvement, and stakeholder management to deliver high-impact results. You will lead safety-related projects, manage incident data, and collaborate with cross-functional teams to implement innovative solutions and improve overall user experience.
Key Responsibilities
- Proactively identify areas for improvement in safety operations and support experience through data analysis and stakeholder feedback.
- Track and analyze key performance indicators (KPIs) related to safety operations.
- Ensure that features, rules and processes are well-documented and easily accessible for internal and external stakeholders.
- Reports to the business related to Safety data.
- Lead initiatives to drive continuous improvement in incident response and prevention.
- Proposition of new solutions to improve internal systems and external product features.
- Work closely with product and business teams to test new features.
- Run manual processes to remove non compliant users from the platform.
- Identify and establish partnerships that can enhance safety metrics and overall user safety.
- Support stakeholders with topics related to safety in the region (PR, GR, Marketing, Business Development, Support, Product, etc.)
Skills, Knowledge & Expertise
- Proficiency in English
- Good knowledge of any SQL dialect for writing complex queries (preferably experience with BigQuery)
- Experience with data analysis
- Prior professional experience working with safety, anti-fraud, ops, and customer experience is strongly preferred
- Excellent knowledge of Excel
- Process standardization and continuous improvement
- Cross-functional teamwork/stakeholder management
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- Proficiency in English
- Good knowledge of any SQL dialect for writing complex queries
- Experience with BigQuery
- Experience with data analysis
- Prior professional experience with safety, anti-fraud, ops, or customer experience
- Excellent knowledge of Excel
- Process standardization and continuous improvement
- Cross-functional teamwork and stakeholder management
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
