SACM and Obsolescence Manager

Configuration (SACM) and Obsolescence Manager

Location: Farnborough, with flexibility to work from home dependent on business demands

Salary: £58,400 - £74,900

The Role:

As the Service Asset & Configuration Manager (SACM) (Technical), you will be accountable for the accuracy, integrity, and contextual value of the service asset and configuration data across the service. This role is deliberately balanced between ITIL-aligned SACM governance (process, controls, auditability, and reporting) and engineering/technical delivery (understanding how products are deployed, integrated, and used so you can assess impact, risk, and feasible replacement options).

A core focus of the role is proactive obsolescence management for a mixed estate with a high proportion of obsolete hardware and software. You will identify where products are end-of-life/end-of-support (or approaching it), quantify and communicate operational, security, and service risks, and produce customer-facing reports that enable a clear decision: accept the risk (with documented controls) or fund remediation.

Where remediation is required, you will work with engineering and suppliers to define realistic upgrade/replacement paths (refresh, upgrade, redesign, or approved alternatives) and support the associated costings and business case.

You will work closely with Service Delivery, Engineering, Security, Supply Chain, Procurement, Quality, Programme/Project Management, and key suppliers to identify, assess, and resolve lifecycle and obsolescence issues throughout the asset and service lifecycle.

You will also interface with governance forums (e.g. CAB/Change Authority) to ensure configuration and lifecycle risk is understood and controlled.

Key Responsibilities:

Service Asset & Configuration Management (SACM)

• Own and operate the ITIL-aligned SACM process for the service, including governance, RACI/ownership, data quality rules, and auditability.
• Maintain and improve the CMDB and associated asset records, including hardware, software, licences, versions, warranties, locations, owners, criticality, and support status.
• Ensure configuration items (CIs) and services are related correctly (service mapping, dependencies, and upstream/downstream impact) so the CMDB provides technical context for incident/problem analysis, risk assessment, and change planning.
• Define and operate controls for lifecycle state, CI baselines, and change control (including CAB/Change Authority inputs) to ensure the estate always reflects authorised configuration.
• Operate reconciliation between discovery/asset sources and CMDB records; investigate variances and manage exceptions (e.g. unauthorised software, unknown devices, incorrect versions) through appropriate controls.
• Produce routine and ad-hoc management information on asset health, lifecycle status, compliance, and data quality—tailored for technical teams and customer governance forums.

Obsolescence Management

• Develop, implement, and maintain an Obsolescence Management Plan (OMP) aligned to contractual, regulatory, business, and customer requirements.
• Identify, assess, and monitor obsolescence for hardware, software, operating systems, firmware, applications, and third-party components (including end-of-life/end-of-support status and vendor roadmaps).
• Maintain obsolescence registers, lifecycle records, and risk assessments; ensure clear ownership, review cadence, and timely escalation of critical risks.
• Perform technical impact assessments for obsolete/at-risk products, including service impact, compatibility constraints, security exposure, and operational workarounds required to continue support.
• Lead and coordinate mitigation strategies such as last-time buys, alternative sourcing, upgrade paths, redesign, requalification, repair solutions, extended support arrangements, or service re-architecture.
• Work with Engineering, Architecture, and Design teams to identify and validate replacement options (form-fit-function replacements, approved alternatives, or modern equivalents), including compatibility, security, supportability, and service impact.
• Define replacement recommendations with an implementation view (upgrade steps, prerequisite changes, testing/validation needs, rollout approach, and high-level effort/cost drivers) to support funded-change decisions.
• Engage with suppliers to understand product lifecycle status, roadmaps, and end‑of‑life notifications.
• Support programme bids, cost models, and business cases by providing obsolescence impact assessments.
• Facilitate customer decision-making by presenting options for risk acceptance (with documented controls/mitigations) versus funded remediation; track decisions, approvals, and residual risk.
• Ensure compliance with customer, contractual, and regulatory requirements related to obsolescence management.
• Provide customer-facing reporting packs (e.g. monthly/quarterly) showing obsolete/at-risk products, affected locations/services, risk ratings, support implications, and recommended actions.
• Contribute to continual improvement of obsolescence processes, tools, and best practices.
• Provide technical assurance on packaging/installation standards (approved versions, dependencies, hardening, and supportability) so remediation actions do not introduce new lifecycle or security risk.
• Assess and communicate the impact of proposed changes through the change lifecycle (compatibility, regression/testing needs, support status, and downstream service impact), providing inputs to CAB/Change Authority as required.

Software & Hardware Licence Management

• Apply Software Asset Management (SAM) and licence management practices, including vendor licensing models, entitlement vs usage, and true-up considerations.
• Use lifecycle and discovery tooling to track versions and support status, forecast renewals/end dates, and maintain roadmaps for key software products (including upgrade recommendations and dependency impacts).
• Maintain budgets for software and hardware renewals ensuring renewals are handled in good time and within assigned budgets
• Identify opportunities to optimise license utilisation and cost reductions of vendor support agreements

What does Leidos need from me?

• Proven experience in SACM/configuration management and obsolescence/lifecycle management within a complex IT or operational technology estate.
• Strong technical understanding across hardware, operating systems, applications, and infrastructure components, including integration, dependencies, and service delivery impact.
• Working knowledge of ITIL practices, particularly SACM, Change Management, Incident/Problem, and how configuration data underpins service management controls.
• Experience working within regulated or high-assurance environments and producing evidence-based reporting for customer and audit stakeholders.
• Ability to analyse technical, operational, and commercial data to assess risk, determine service impact, and recommend practical mitigation or replacement options.
• Strong stakeholder management skills with the ability to influence decisions across multi-disciplinary teams (operations, engineering, security, procurement, and customer).
• Experience engaging vendors/suppliers for lifecycle information (EoL/EoS notices, support options, roadmaps) and translating this into actionable plans.
• Excellent communication and reporting skills, including the ability to produce clear MI packs, risk summaries, and recommendations for non-technical audiences.

Desired Skills

• Knowledge of industry standards and best practice for obsolescence management (e.g. IEC 62402).
• Experience with obsolescence management tools, PLM systems, or lifecycle databases.
• Understanding of configuration management and change control processes.
• Commercial awareness, including cost modelling and total lifecycle cost considerations.
• Experience in ITSM and ITAM tooling such as:
  • ManageEngine End Point Central and Service Desk Plus
  • Flexera

Clearance Requirements:

• You will be required to gain UK SC (Security Clearance) for this role.

• To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Flexi-Time Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.