Sabre Air Booking Expert

About Frontier:

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.  

About the client (FlyFlat):

FlyFlat is a luxury travel platform with the best deals in the world on long-haul, international, business, and first-class tickets. FlyFlat saves an average of 35% off retail prices and offers the biggest savings for ways and last-minute flights saving our clients up to 80% off. 

We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public largely through arbitraging credit card miles and points. When mileage deals aren’t available, we leverage proprietary hidden city fares, gift card arbitrage, and net fares to always save our clients money.

Since 2017, clients have been happy to return to FlyFlat for its excellence in customer service, follow-through, and top-notch execution in even the most last-minute of travel needs.

Joining FlyFlat means being part of a dynamic team dedicated to revolutionising the way people travel. If you are a growth-minded professional with a passion for driving customer acquisition and revenue growth, we invite you to apply for the Head of Growth position and help us shape the future of luxury air travel.

Role Overview

FlyFlat is seeking a full-time Sabre Air Booking Expert to handle booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has at least an intermediate level of written and spoken English. This position is remote and you would work normal business hours for EST time. The expected monthly take-home pay for this role is $900-1000 depending on your experience and how profitable that month was for FlyFlat.

Responsibilities:

• Ensure proper documentation of all airline and department documentation is provided as required.
• Booking of flights in Sabre GDS for passengers.
• Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers.
• Providing excellent customer service via chat and email to all customers creating a positive and seamless experience.
• Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely.
• Ability to accurately interpret air requirements utilizing a variety of sources.
• Ability to negotiate and ticket group contracts.
• Proactively suggesting booking process improvements.

Qualifications:

• Minimum 3 years of Sabre experience with booking and ticketing duties.
• Other GDS experiences helpful
• Excellent written communication skills.
• Ability to work in a team environment as well as independently
• Ability to multitask and prioritize during times that can sometimes seem chaotic 
• Working knowledge of Airline industry policies.
• Ability to think outside the box in shopping and troubleshooting scenarios.
• Strong Microsoft Skills, including Outlook, Excel, and Word.
• Detail-Oriented
• Able to explain complex topics clearly to clients and other team members
• Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us
• Access to a quiet distraction-free workspace with excellent internet connectivity
  

Nice to have experience:

• Client-facing experience 
• Experience in other roles in the travel industry
• International travel experience
• Remote work experience
• Interest and knowledge of airline, or credit card loyalty programs

Compensation:

Base Salary: $800-1200 base depending on your experience with booking Air Travel within Sabre and servicing high-end travel clients for their air travel needs.
Commissions: 3% of all gross profits are split amongst the team of Sabre Air Booking Experts and Customer Service Associates. On a typical month of $75k of gross profit, expect over a $200 commission per month. But our business is growing fast and we expect this number to consistently increase!
Expected Monthly Take-Home Salary: $1000-1500 depending on level of experience and how profitable the month was for the company

Work Schedule: Full Time. Emphasis on results so if you are in the middle of a booking for a client, you need to make sure to hand off the booking successfully to another team member before fully signing off. The more successful bookings happen the higher your commission will be at the end of the month!

Location: Remote

Growth Opportunities (not required or part of job from day 1)

• Create training materials for new Sabre Booking Expert hires
• Train new Sabre Booking Expert hires 
• Manage other Sabre Booking Experts