Level 2 Technician – Join Our Team and Make an Impact
Location: Remote (Supporting clients across various regions)
Who We Are
At Advanced Computer Solutions, we provide IT solutions that help businesses thrive. Supporting companies with 25-300 employees and remote teams, we’re dedicated to delivering reliable, secure, and efficient technology solutions. To continue offering exceptional service, we need skilled professionals like you to strengthen our team.
About the Role
As a Level 2 Technician, you’ll play a vital role in delivering high-level technical support and maintaining client satisfaction. You’ll handle escalated issues, provide advanced troubleshooting, and support our team by mentoring Level 1 technicians. Your technical expertise will help keep our clients’ systems secure and efficient, allowing them to focus on their business goals.
The Difference You’ll Make
Our clients depend on us to keep their technology running smoothly, securely, and with minimal downtime. By stepping into this role, you’ll provide essential support that directly impacts their productivity and success. Here’s how you’ll contribute:
Handling Escalated Issues
Serve as the primary contact for complex technical issues, ensuring timely resolution.
Mentor Level 1 technicians, sharing knowledge and providing guidance on troubleshooting.
Enhancing Client Systems and Security
Perform advanced configurations on systems and virtual environments, ensuring they align with client needs.
Proactively monitor security, conduct threat analysis, and implement data protection strategies.
Optimizing Client Networks
Configure network and firewall settings to optimize client performance and security.
Troubleshoot connectivity issues and help clients achieve a stable, reliable network.
Data Protection and Recovery
Oversee data backup solutions, perform audits, and manage recovery efforts when necessary.
Conduct disaster recovery exercises, helping clients understand and prepare for data recovery processes.
Documentation and Knowledge Sharing
Document troubleshooting processes and configurations, contributing to our internal knowledge base.
Participate in knowledge-sharing sessions, keeping the team updated on best practices and new developments.
Success in This Role
In this role, you’ll be essential to maintaining client satisfaction by providing expert support and quick resolutions. Your work will empower clients to focus on their goals without tech-related disruptions. You’ll be a part of a collaborative, growth-oriented team that values your contributions and expertise.
What You’ll Bring
3+ years in a similar IT support role, preferably in a managed services environment.
Strong problem-solving skills and experience with advanced troubleshooting, network management, and security.
Excellent communication skills and a collaborative approach to mentoring and team support.
Familiarity with various IT support, monitoring, and documentation platforms.
Why Join Us?
At Advanced Computer Solutions, we invest in our employees by providing opportunities for growth, training, and continuous learning. If you’re ready to make a difference and grow with a company that values your skills, apply today!
What We Do
Many companies sit, waiting for your IT provider to solve problems. At ACS we solve your problems quickly and professionally so you can do your job.
Our solutions include:
Managed IT
Managed Security
VCIO Services
Remote Work Solutions
Managed Network
Support
Managed Networks
Working with ACS means you will have a dedicated Account Manager so you will always get great service.
You can put all of your IT under one roof, so you only have to make a call to one place for all of your IT needs.
We solve your problems right the first time, so you only pay once.
Protect your business from security threats.
You can protect your data, never lose important business data again.
